Senior Associate, Launch Manager
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Job Description
Senior Launch Manager onboarding financial institutions onto Glia's Banking AI platform. Managing implementations, configuration, training, and measurable customer value.
Responsibilities:
- Oversee and support a portfolio of client implementation projects from Sales hand-off through successful launch
- Serve as consultant, application configuration expert, and project manager
- Keep internal and external teams engaged and aligned
- Translate Glia's tools and technology deployment into measurable customer ROI
- Communicate value clearly and consistently to executive stakeholders
- Build and maintain project schedules, communication plans, test plans, and RAID logs
- Manage client expectations, flag alignment issues, and escalate blockers to keep timelines on track
- Train client administrators on platform configuration
- Support operators through simulated training exercises
- Identify, define, and recommend internal procedures to improve scalable service delivery
Requirements:
- 2+ years of experience managing implementations for SaaS or Enterprise-level clients
- Understanding of APIs, HTML, and network security
- Hands-on experience configuring applications or software platforms, such as Drupal, CRM systems, or enterprise software tools
- Proven ability to coordinate multiple client-facing projects simultaneously
- Experience collaborating across Sales, Product, Customer Success, and Development/Engineering teams
- Strong presentation skills, self-confidence, and enthusiasm
- Strong project management skills and a background in technical consultancy
- Excellent written, oral, and social interpersonal skills across multiple audiences and methods
- Highly collaborative and flexible
- Growth mindset with a natural curiosity about technology
- English proficiency is required
- Must answer whether employer sponsorship will be required to work in the United States
Benefits:
- Positive, diverse, and supportive culture
- Equal-opportunity employment
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