Senior Associate, Launch Manager
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Job Description
Senior Launch Manager overseeing client implementations for Glia’s Banking AI platform. Configuring software, coordinating cross-functional teams, and driving measurable customer ROI.
Responsibilities:
- Oversee and support a portfolio of client implementation projects through the complete lifecycle, from Sales hand-off through successful launch
- Serve as consultant, application configuration expert, and project manager
- Keep internal and external teams engaged and aligned
- Translate deployment of Glia tools and technology into measurable customer ROI and communicate value to executive stakeholders
- Build and maintain project schedules, communication plans, test plans, and RAID logs tailored to each client
- Manage client expectations, proactively flag alignment issues, and escalate blockers to keep timelines on track
- Train client administrators on platform configuration
- Support operators through simulated training exercises
- Identify, define, and recommend internal procedures to scale and improve service delivery
Requirements:
- 2+ years of experience managing implementations for SaaS or Enterprise-level clients
- Understanding of APIs, HTML, and network security
- Hands-on experience configuring applications or software platforms, such as website CMS, CRM systems, or enterprise software tools
- Proven ability to coordinate multiple client-facing projects simultaneously
- Experience collaborating across Sales, Product, Customer Success, and Development/Engineering teams
- Strong presentation skills, self-confidence, and enthusiasm
- Efficient and scalable problem-solving ability
- Strong project management skills and a background in technical consultancy
- Excellent written, oral, and social interpersonal skills across multiple audiences and methods
- Highly collaborative and flexible
- Growth mindset with curiosity about technology
- Bonus: Experience working in or with Contact Centers
- Bonus: Experience training end-users on systems
- Bonus: Experience within the Financial Services, Insurance, or Healthcare Industries
- Bonus: A project management or technical certification or related professional coursework
- Bonus: Experience working in a consultancy role
Benefits:
- Positive, diverse, and supportive culture
- Equal-opportunity employment
- Recruitment process includes an introduction, practical and team interviews, and a decision and offer
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