Senior Business Insights Analyst
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Job Description
Senior Business Insights Analyst improving billing, subscription, and revenue decisions at Philo, a streaming TV service. Building trusted metrics and executive-ready insights across growth, retention, content, and product.
Responsibilities:
- Own and evolve core business scorecards, dashboards, and ad-hoc analyses
- Monitor subscriber growth, revenue, billing health, retention, engagement, content performance, and monetization trends
- Translate ambiguous stakeholder questions into structured analytical plans, findings, and actionable recommendations
- Build expertise in billing and subscription analytics, including trials, conversion, renewals, churn, reactivation, plan migration, add-on attach, refunds, credits, failed payments, involuntary churn, and direct versus partner billing flows
- Identify operational and product levers that improve subscriber health, reduce friction, and strengthen revenue retention
- Partner with Growth and Lifecycle Marketing on acquisition quality, funnel performance, cohort health, promotional effectiveness, winback programs, and LTV/CAC context
- Partner with Product, Design, and Data Science on customer journey analysis, feature adoption, experimentation readouts, and insight generation
- Partner with Content, Programming, and Marketing on channels, titles, viewing patterns, acquisition, engagement, retention, upsell, and free-to-paid conversion
- Support customer-facing and operational teams with insights into support contact drivers, account issues, billing friction, and subscriber pain points
- Build executive-ready materials connecting numbers to narrative and synthesizing tradeoffs
- Partner with analytics engineering and data engineering on instrumentation, metric governance, source-of-truth logic, and data quality
- Raise the analytical bar through documentation, prioritization, and a balance of speed and rigor
Requirements:
- 6+ years of experience in business insights, analytics, strategy analytics, finance analytics, business intelligence, or a closely related function
- Advanced SQL skills
- Experience working with large-scale behavioral, subscription, billing, financial, or operational data sets
- Strong experience building data visualizations, dashboards, and self-serve reporting environments in BI tools such as Mode, Omni, Tableau, or Looker
- Proven ability to translate vague business questions into clear analyses, sharp recommendations, and polished decision-ready narratives and presentations
- Excellent spreadsheet skills in Excel or Google Sheets
- Strong analytical fundamentals across cohort analysis, funnel analysis, segmentation, retention and churn analysis, trend analysis, KPI design, forecasting support, anomaly detection, and practical experimentation or quasi-experimental measurement
- Excellent written and verbal communication skills, including experience presenting to senior stakeholders
- Strong stakeholder partnership skills and ability to influence across Product, Finance, Marketing, Content, Operations, and technical teams
- Strong ownership and prioritization skills
- Experience in subscription, streaming, media, entertainment, ad-supported products, or another event-rich consumer business (ideal)
- Experience using Python or R for deeper ad-hoc analysis, automation, or statistical workflows (ideal)
- Familiarity with subscription business metrics, billing and payments flows, refunds and credits, content and engagement analytics, lifecycle marketing, or free-to-paid funnel analytics (ideal)
- Familiarity with Snowflake, dbt, Segment, Avo, GrowthBook, or similar tools (ideal)
- Currently authorized to work lawfully in the U.S.
Benefits:
- Company stock options
- Full health, dental and vision coverage for you and your family
- 401(k) plan with employer contributions
- Flexible working hours
- Up to 20 weeks of fully paid parental leave
- Unlimited paid time off for vacation and sick leave
- $2,000 annual vacation bonus
- $5,250 annually for professional development and educational assistance
- $1,250 annual home office + TV stipend during first year of employment ($250 annually thereafter)
- $500/month ($6,000/year) bonus for employees who commit to working at least 3 days per week in our offices
- Generous commuter benefits ($315/month towards transit, rideshare, bike rental, or parking at our HQ office in San Francisco)
- Free Gympass subscription
- Dog-friendly office
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