Senior Clinical Implementation Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Clinical Implementation Specialist leading the technical implementation of Medable's healthcare solutions. Collaborating with teams to enhance product features and ensure client satisfaction with technical support and training.
Responsibilities:
- Drives operational leadership across the Clinical Implementation team, including new initiatives and operational change management
- Participate in providing input related to Sales to Service, Kick-Off, Solutions Overview, Specification Review, and Software Review
- Develop supporting documentation to streamline software design and configuration
- Leads and executes the end-to-end technical implementation of Medable’s products for customer accounts; including configuration and customization of Medable’s products, conducting technical testing, quality assurance, and troubleshooting
- Serves as a platform expert
- Manages technical implementation releases, including timelines, technical milestones, and deliverables
- Ensure projects are completed on time, within scope, and meet both technical and customer expectations
- Represents the voice of the customer within the product organization by providing actionable technical insights, feedback, and feature requests to Medable’s product development teams
- Collaborates closely with product teams to translate technical customer feedback into product enhancements and improvements
- Acts as the link between customers and Medable’s product development team
- Collaborate with product team to scope additional product features and product roadmap
- Uses in-depth knowledge of Medable’s products to provide technical guidance and support to internal team and clients
- This includes creating and reviewing technical design documentation to ensure development is being built and tested according to technical standards
- Supports technical training and onboarding to customers to ensure successful product launches and adoption
- Effectively prioritizes own and workload of other team members
- Other duties as assigned
Requirements:
- 6+ years of technical experience in study design, technical implementation, product management, or a related role, or a combinations of education and experience
- Ability to understand and interpret clinical trial documentation such as protocols, clinical data models and other eClinical data collection instruments
- Demonstrated experience in interpretation of client requirements to prepare and document design specifications
- Experience in requirement gathering, analysis, solution design, development, testing and implementation of software
- In-depth expertise in clinical trial data management, regulatory compliance, and global study environments
- Advanced understanding of eCOA, ePRO, EDC and DCT with demonstrated success in high-stakes implementation projects
- Proven experience in client relations and interactions with clients at all levels
- Experience and proven ability to mentor and grow other members of the team
Benefits:
- Flexible Work Remote from the start, we believe in a flexible employee experience
- Competitive base salaries
- Annual performance-based bonus
- Stock options for employees, aligning personal achievements to Medable's success
- Comprehensive medical, dental, and vision insurance coverage
- Carrot Fertility Program
- Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA)
- Wellness program (Mental, Physical and Financial)
- Peer-to-peer recognition program, celebrating achievements and milestones
- Volunteer time off to support causes you care about
Similar Jobs
Implementation Specialist
Implementation Specialist leading onboarding and deployment of Nox Connect sleep solutions across health systems. Managing client relationships and ensuring high-quality implementation experiences.
Implementation Consultant
Implementation Consultant at Espresa, transforming personal benefits for HR teams and employees. Leading onboarding and relationship building for client success in benefits programs.
Implementation Specialist – DocAccess
Implementation Specialist at CivicPlus responsible for onboarding new customers and training new users for effective product use. Facilitating customer transitions with a focus on satisfaction and engagement.
Implementation Manager
Implementation Manager managing deployment of education funding programs effectively at Odyssey. Ensuring customer success through strong partnerships and technical solutions.
Digital Implementation Manager
Sr Services Manager overseeing digital implementation services for healthcare enterprise imaging solutions. Leading a team delivering workflow assessments and ensuring customer satisfaction in radiology and cardiology departments.
Implementation Engineer
Implementation Engineer delivering customized computer vision solutions, working closely with clients and the engineering team to ensure successful integrations. Engaging variety of challenges in a hands-on technical role.
Implementation Consultant
Implementation Consultant supporting capital projects in oil and gas facilities. Building relationships and guiding teams to achieve performance improvements in Perth, Australia region.
Implementation Consultant
Implementation Consultant at Radicle Health ensuring smooth customer onboarding. Focus on project execution and customer satisfaction through software solutions.
Implementation Manager
Implementation Manager at Second Nature, overseeing client onboarding and activation processes. Leading diverse teams for seamless and effective implementation of the Resident Experience Platform.
Implementation Manager
Client-Facing Implementation Manager leading the HR Acuity suite onboarding process for clients. Spearheading client implementation, ensuring strong relationships, and driving organizational change.
Implementation Consultant – Supply Chain Planning SME
Implementation Consultant playing a key role in Blue Ridge software deployments for supply chain planning. Collaborates across teams to translate customer needs into effective system solutions and training.
Customer Engineer
Customer Engineer in the Enterprise Enablement team at LangChain. Combines technical expertise and passion for education to accelerate success with AI agents in enterprises.
Implementation Consultant – Italian Markets
Implementation Consultant coordinating and facilitating Helm CONNECT software solutions in maritime industry. Delivering training and support while ensuring client satisfaction and project success.
Implementation Specialist
Implementation Specialist delivering training remotely to educators and students across APAC time zones. Engaging sessions focused on Kognity’s IBDP and IGCSE resources.
Clinical Implementation Specialist – Dental Technology
Clinical Implementation Specialist educating internal teams and external customers on CAD-CAM and dental technologies at Dentsply Sirona. Engaging with customers and developing educational curricula for effective training.
Digital Implementation Specialist
Digital Implementation Specialist managing Adobe Experience Platform and Adobe Launch for digital tracking. Implementing solutions and validating data across web and digital platforms while collaborating with marketing and engineering teams.
Digital Implementation Specialist
Digital Implementation Specialist implementing AEP tracking solutions across multiple platforms. Collaborating with marketing and engineering teams for data-driven insights and troubleshooting.
Solutions Implementation Engineer
Solutions Implementation Engineer deploying AI to enhance customer interactions through integration solutions. Collaborating with teams to define architecture and delivery in a growing AI startup.
Implementation Engineer
Implementation Engineer at Zeta Global delivering high-value technical solutions and collaborating with customers for effective integrations.
Implementation Manager
Implementation Manager leading digital banking and product implementation projects for financial institutions. Ensuring successful client launches and collaborating across teams at fintech startup.