Senior Customer Support Engineer, Deployments
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Job Description
Sr. CSE managing deployments for Fortune 500 clients at ZEDEDA. Focusing on technical relationships and ensuring smooth operations in edge computing.
Responsibilities:
- Delivering frictionless and smooth deployments to Fortune 500 customers
- Developing trusted technical relationships with customers
- Updating documentation and writing better procedures
- Creating educational videos and ensuring ongoing knowledge transfers
- Managing escalation and on-call duties
- Coordinating x-functional deployment activities
Requirements:
- BS Computer Science, Information Technology or similar experience
- 8+ years experience supporting technical end-users
- Excellent troubleshooting and root-cause analysis skills
- Proven technical writing skills
- Project management skills
- Excellent communication and written skills (English)
- Handling of hardware appliances and configuration of UEFI/BIOS
- Linux system administration & advanced Linux troubleshooting
- Python programming and Shell Scripting (both optional)
- Management of network adapters, interfaces
- Networking concepts and tools: IP, DHCP, DNS, NAT rules, Firewall configuration, routing, bridging, and proxies
- Networking troubleshooting competence using ping, traceroute, netstat, ip tables, tcpdump and analyzing packet captures.
- Operate and troubleshoot SSH ; secure tunnels
- Familiar with both Type 1 and Type 2 hypervisors
- Troubleshoot hypervisors, including performance
- Deploy and manage Docker containers
- Certified Kubernetes Administrator (CKA), preferred
- Configuration of Azure or alternative clouds
- Practical operation of Swagger
- Setup and configuration of APIs such as Postman and Terraform
Benefits:
- Commission
- Equity
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