Senior Director Analyst, Customer Service and Support – AI Expert
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Job Description
Senior Director Analyst providing expertise in AI-enabled solutions for customer service roles. Advising leaders on leveraging technology for enhanced customer service operations.
Responsibilities:
- Author high quality, consumable, actionable, insightful content
- Deliver high-quality actionable advice to an executive client audience
- Lead research projects requiring coordination of colleagues and resources
- Meet clients and prospects regularly to provide actionable advice
- Create and deliver presentation materials for Gartner events
Requirements:
- 12+ years of relevant function experience
- Demonstrated experience with AI solutions
- Strong written and verbal proficiency
- Experience with AI offerings from vendors such as Salesforce, Genesys, NiCE, AWS, Five9, Microsoft, ServiceNow
- Ability to work independently and remotely
Benefits:
- Highly competitive compensation
- Annual bonus plan based on performance
- Generous PTO
- 401k match up to $7,200 per year
- Opportunity to purchase company stock at a discount
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