Senior Director, Threat Operations
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Job Description
Senior Director of Threat Operations at Sophos, overseeing global threat response strategy and operational delivery in a cybersecurity leader. Requires strong leadership in MDR services and customer trust enhancement.
Responsibilities:
- Define and execute the global strategy for Threat Operations, ensuring alignment with Sophos’ broader business objectives, product roadmap, and customer commitments.
- Lead multiregion SOCs and Threat Ops functions with a focus on operational scale, service reliability, innovation, and measurable customer outcomes.
- Own operational OKRs, performance targets, and continuous improvement initiatives across global teams.
- Oversee global MDR operational delivery, including threat detection, response, threat hunting, automation, and analyst workflows.
- Drive transformation programs that enhance efficiency, tooling, quality, and incident handling maturity.
- Partner with Engineering and Product to shape roadmap priorities, requirements, and future service capabilities.
- Own capacity modeling, workforce planning, and longterm staffing strategies for a global 24x7x365 operation.
- Act as a sponsor for strategic customers, ensuring clarity, trust, and superior support during major incidents and escalations.
- Engage with executive leadership (internal and external) to represent Threat Operations, service posture, and strategic initiatives.
- Drive customer retention and service expansion in partnership with Sales and Customer Success.
- Collaborate deeply with Threat Research and Labs to operationalize advanced detection capabilities.
- Influence longterm architecture and design decisions for SOC tools, data pipelines, automation, and telemetry.
- Champion security operations best practices across internal teams and customer-facing functions.
- Build and scale high-performing global teams, including frontline analysts, leads, managers, directors, and senior technical staff.
- Develop leadership bench strength, establish succession plans, and drive a culture of excellence, accountability, and innovation.
- Create and maintain a global operational training strategy, including career development frameworks.
- Drive established policies, procedures, and standards as a means of producing repeatable outcomes as they relate to Managed Detection and Response goals and objectives.
- Perform team member assessment, development, and implementation of continuous improvement practices.
Requirements:
- 10+ years of experience in cybersecurity, with 5+ years in senior operational leadership roles (Director/Senior Director or equivalent).
- Proven experience leading global SOC/MDR operations at scale across multiple time zones and operational functions.
- Strong executive presence with the ability to drive alignment, influence decisions, and communicate effectively with Csuite stakeholders.
- Deep understanding of modern attacker tradecraft, detection engineering, threat hunting, and incident response workflows.
- Demonstrated success in transforming operational organizations, including service modernization, tooling evolution, automation, and process redesign.
- Experience partnering with Product & Engineering to guide roadmap development and service capabilities.
- Strong analytical and KPI-driven mindset; proficient in leveraging metrics to drive operational performance.
Benefits:
- Sophos operates a remote-first working model, making remote work the primary option for most employees.
- Employee-led diversity and inclusion networks that build community and provide education and advocacy
- Annual charity and fundraising initiatives and volunteer days for employees to support local communities
- Global employee sustainability initiatives to reduce our environmental footprint
- Global fitness and trivia competitions to keep our bodies and minds sharp
- Global wellbeing days for employees to relax and recharge
- Monthly wellbeing webinars and training to support employee health and wellbeing
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