Senior Employee Relations Assistant
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Job Description
Employee Relations Senior Assistant providing administrative support and managing case assignments for Employee Relations team at Cox Automotive. Requires remote work in specified US states and 5 years HR experience.
Responsibilities:
- The Employee Relations Senior Assistant provides support to the Employee Relations team by managing case intake and assignment, along with a variety of administrative and coordination responsibilities
- Using independent judgment and established tools and resources, the Senior Assistant supports daily ER team tasks
- The Senior Assistant manages multiple issues, at times for competing stakeholders, in a fast and ever-changing environment
- Follow established processes to prioritize, disposition, and assign cases within the case management system to Employee Relations Business Partners (ERBPs)
- Coach and advise employees and managers on the appropriate interpretation of Employee Relations policies and guidelines
- Ensure consistent interpretation and application of Employee Relations programs, policies, practices, and guidelines
- Track the status and resolution of employee and manager questions and issues
- Support the team with Employee Relations Direct Access matters, as needed
- Redirect matters to appropriate internal partners when required
- Manage intake, disposition, assignment, documentation, and closure of matters received through the Company’s hotline, including creating corresponding cases in ServiceNow and transferring case notes and closures as provided by ERBPs
- Assist with information gathering and documentation for legal complaints, charges and other matters, as needed
- Own and manage Tier 1 employee relations matters involving policy interpretation and other lower-complexity matters
- Create and maintain cases in the ER case management system for designated matters
- Utilize Workday, ServiceNow, and other tools to research case participants and accurately document required information
- Manage the Workday ER Self-Service inbox and created and assign corresponding ServiceNow cases
- Monitor ER team mailboxes and respond to inquiries as needed
- Maintain the ER team absence calendar
- Update content and materials within the ER team’s MS Teams channels
- Create and maintain documentation and process guides related to ERSP responsibilities
- Serve as the initial point of contact for employees on a variety of employee relations matters, as needed
- Prepares data-related reports for management, highlighting trends, inconsistencies, and areas for consideration
- Perform other duties as assigned.
Requirements:
- High school diploma and 5 years’ experience in Human Resources, Employee Relations or related field
- any level degree/certification beyond a High School diploma/GED and 3 years’ experience; or 7 years’ experience in a related field
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word
- Strong time-management, organizational, and multitasking skills
- Basic knowledge of state and federal employment laws and union avoidance principles
- Ability to communicate effectively across all employee levels (exempt, non-exempt, corporate, and field)
- Ability to work independently with a sense of urgency and prioritization
- Excellent written and verbal communication skills
- Demonstrated sound judgement and discretion when handling sensitive information and confidential information
- Ability to collect, understand, interpret, and share data accurately
- Strong attention to detail with a high level of accuracy
- Ability to work successfully 100% remotely in a quiet, private workspace, with periodic travel.
Benefits:
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month
- seven paid holidays throughout the calendar year
- bereavement leave
- time off to vote
- jury duty leave
- volunteer time off
- military leave
- parental leave
- health care insurance (medical, dental, vision)
- retirement planning (401(k))
- paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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