Senior Human Resources Associate, Shared Service Centre
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Job Description
Senior HR Associate supporting HR, payroll, benefits, and employee lifecycle operations for G-P's global employment platform. Managing EMEA-facing processes, records, vendors, and customer queries.
Responsibilities:
- Support employee lifecycle processes including onboarding, data management, absence management, visa renewals, transfers, and offboarding
- Prepare HR documentation including employment contracts, amendments, policies, benefits and payroll enrollment documents, onboarding guides, employment certificates, and termination certifications
- Organize and maintain employee records in the proprietary platform
- Administer benefits and collaborate with brokers and insurers
- Provide payroll data, including time and expense details, to the payroll team and local payroll provider
- Audit data changes to ensure accurate and timely payments
- Participate in continuous HR process improvement and maintain SOPs and policies
- Communicate with professionals and customers to explain and resolve queries
- Follow established SLAs and SOPs to ensure service excellence
- Liaise with partners and vendors, including insurance, local service, payroll, and pension providers
- Serve as the first point of contact during onboarding and offboarding
Requirements:
- 2-5 years of HR operations experience (SSC experience desirable)
- Detailed knowledge of HR procedures and policies
- Experience working within Shared Services
- Basic knowledge of labor legislation throughout the EMEA region
- Experience with countries including Poland, Germany, Czech Republic, Hungary, Bulgaria, UK, Ireland, Belgium, Netherlands, Denmark, Sweden, Norway, or Finland is advantageous
- Excellent customer service skills
- Proficient in written and verbal English
- Literacy with MS Office
- Proactive test-and-learn mindset and ability to quickly master and deploy new AI features and platforms
- AI literacy and ability to integrate generative AI tools such as Gemini and Notebook LM into daily workflows
- Resourceful problem-solving abilities
- Experience in stakeholder management
- Strong self-motivation, attention to detail, and time management skills
- Ability to work in an international, multicultural team
- Flexibility to accommodate different time zones
- Knowledge and experience handling offboardings is an added advantage
Benefits:
- Competitive compensation
- Generous paid parental leave
- Flexible time off
- Spending accounts
- Medical insurance
- Dental insurance
- Vision insurance
- Sabbatical after 5 years
- Annual bonus for non-sales roles, dependent on individual and company performance
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