Implementation Specialist
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Job Description
Implementation Specialist helping Eleos Health deliver data-driven behavioral healthcare technology. Configuring products, supporting customer testing, and improving onboarding workflows and documentation.
Responsibilities:
- Configure and QA the products, identifying issues and escalating as needed
- Support Implementation Managers in User Acceptance Testing with customers
- Maintain and improve documentation, including configuration guides, process workflows, and testing procedures
- Support internal process improvements, identifying inefficiencies and contributing towards workflow enhancements
- Work closely with Implementation, R&D, Support, Solutions Engineering, Training, and Customer Success teams
- Analyze customer data to provide insights and help increase speed to value during new-customer onboarding
Requirements:
- Bachelor’s degree in a relevant field (e.g., Computer Science, Psychology, Biology), or related coursework
- 0-2 years of experience through internships, research, or roles in technical support, analysis, or configuration
- Data-driven, detail-oriented, customer-focused, business-minded, technologically and intellectually curious
- Proficient in utilizing AI to streamline tasks and improve output
- Proactive learning mindset and adaptability to new tools
- Basic understanding of software configuration and testing a plus
- Excellent written and verbal communication skills
- Self-starter who actively looks for opportunities to contribute
- Healthcare or startup experience a plus
- Open to travel opportunities to customer sites
Benefits:
- A team of amazing people with a shared vision and the infinite drive to make it happen
- Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy
- Fully remote work environment
- Competitive health and well-being benefits, mental healthcare support, and life and AD&D insurance
- Significant equity and 401(k) plans matched to 4%
- Company sponsored retirement plan
- Global business travel insurance for you and any dependents traveling with you
- Domestic conference budget and annual learning & development stipend
- Remote work stipend
- Generous PTO, additional mental health days, and paid time off to recharge, care for yourself and loved ones, and handle life's moments
- 24-week paid birth-parent leave and 20-week paid parental leave, with WFH flexibility for up to 4 weeks after leave
- Fertility treatment and family planning coverage
- 6 coaching sessions, for you and your dependents
- Annual learning & development stipend
- Employee resource groups and team-driven celebrations and events
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