Senior Implementation Specialist
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Job Description
Provide implementation services for ERP software at Datacor, analyzing business processes and optimizing software usage for clients.
Responsibilities:
- Provide implementation services related to the installation, configuration, testing, training and support of our ERP software at client sites, in our office, and via remote conferencing.
- Meet with new and existing clients to analyze their business processes and consult on optimization of our software and their business needs.
- Become an expert of our ERP software and contribute to knowledge base updates and methodology improvements.
- Perform other duties including developing training documentation and videos, creating user conference materials, creating and leading presentations, mentoring other implementation specialists, and other tasks and projects as needed.
- Lead and deliver several project initiatives simultaneously as well as manage administrative tasks including weekly time sheets, recap reports, and expense reports in a timely, complete, and accurate manner
Requirements:
- Bachelor’s or master’s degree with coursework in computer science, math, engineering, information technology, business, or related field or relevant industry experience
- 2+ years of ERP hands-on, full-life cycle project implementation experience with comparable ERP software as a consultant, implementation specialist, support specialist or end user
- Proficiency in Microsoft Office products
- Working knowledge of data/database technologies including traditional SQL concepts
- Experience with Smartsheet or other project management software
- Analytical approach to problem solving and close attention to detail
- Strong focus on quality delivery and delighting customers
- Strong project management skills with ability to work under pressure and meet deadlines
- Strong oral and written communications skills
- Strong interpersonal skills, including active listening and training and presentation skills
- Self-motivated and results-oriented
- Ability to work independently and as part of a team
- Ability to travel up to 30% for multi-day client engagements
- Preferred, experience with Sage X3 ERP, process manufacturing, and distribution
Benefits:
- Health insurance
- Flexible work arrangements
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