Senior Industrial Technical Services Representative
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Job Description
Senior technical representative driving industrial and hazardous-waste sales for WM, North America’s environmental solutions provider. Advising customers on transportation, disposal, compliance, and service options.
Responsibilities:
- Partner with the Industrial Sales team to drive industrial and hazardous waste sales revenue growth
- Provide customer service and support for internal and external customers
- Consult with existing and potential customers on transportation and disposal options
- Lead process change initiatives and contribute to onboarding new employees
- Assist with daily leadership and act as subject matter expert for other Representatives
- Develop transportation and disposal options for industrial and hazardous waste management
- Assist customers with testing parameters and completion of profiles, manifests, and forms
- Process profiles, contracts, and credit requests; schedule pickups; resolve billing inquiries and customer issues
- Develop economic and practical customer solutions using competitive pricing tools
- Develop customized proposals and prepare correspondence
- Manage and cultivate internal and external customer relationships
- Contribute to assigned territory revenue goals
- Manage and retain accounts, including profile renewals, regulatory updates, and new service offerings
- Identify new waste stream opportunities and drive new opportunities through correspondence, collateral, email, and phone calls
- Provide leads to account managers and program managers using WM sales management tools
- Probe inbound customer calls to identify the appropriate methodology to close customers
- Assist account managers with receivables and collections issues
- Handle inbound customer calls and account-manager referrals
- Delegate data entry, manifest preparation, filing, and administrative tasks to Industrial Sales Coordinators
- Train and mentor Technical Service Representatives and Industrial Sales Coordinators
- Prepare and conduct training for non-TSC employees
- Supervise the Technical Service Center in the TSM’s absence
- Monitor real-time contact handling performance and respond to service delivery issues
- Lead team huddles and meetings
- Serve as the floor subject matter expert and gather team feedback
- Perform special projects and other assigned duties
Requirements:
- High School Diploma or GED (accredited)
- 3 years industry experience in addition to education requirement
- Applicable regulatory training
- Prior experience as a Midwest Industrial Technical Services Representative at WM highly preferred
- Ability to work Central Time hours based on business need
- Standard office equipment proficiency, including computers, phones, and copy machines
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Paid personal days
- Incentive pay
- REAL ID or TSA-approved alternative may be obtained for business travel or federal property access
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