Senior Industrial Technical Services Representative
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Job Description
Senior technical services representative supporting hazardous-waste customers and industrial sales. Advising on transportation, disposal, compliance, account management, and team training for WM environmental solutions.
Responsibilities:
- Partner with the Industrial Sales team to drive industrial and hazardous waste sales revenue growth
- Provide customer service and support for internal and external customers
- Consult with existing and potential customers on transportation and disposal options
- Assist customers with testing parameters and completion of profiles, manifests, and forms
- Process profiles, contracts, and credit requests
- Schedule pickups and resolve billing inquiries and customer issues
- Develop economic, practical, and customized customer solutions and proposals
- Build and maintain customer relationships through account management and retention
- Identify new waste stream opportunities and drive new opportunities through correspondence, email, and phone calls
- Provide leads to account managers and program managers using WM sales management tools
- Probe inbound customer calls to identify appropriate methods to close customers
- Assist account managers with receivables and collections issues
- Delegate data entry, manifest preparation, filing, and administrative tasks to Industrial Sales Coordinators
- Train and mentor Technical Service Representatives and Industrial Sales Coordinators
- Prepare and conduct training sessions for non-TSC employees
- Supervise the Technical Service Center in the TSM’s absence
- Monitor real-time contact handling performance and respond to service delivery issues
- Lead team huddles and meetings
- Serve as the floor subject matter expert
- Perform special projects and other duties assigned by the supervisor
Requirements:
- High School Diploma or GED (accredited)
- 3 years industry experience (in addition to education requirement)
- Applicable regulatory training
- Prior experience as a West Coast Industrial Technical Services Representative at WM highly preferred
- Ability to work Pacific Time hours based on business need
- Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required for air travel or federal property access
Benefits:
- Incentive pay
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability coverage
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Paid personal days
- Competitive total compensation package
- REAL ID or TSA-approved alternative may be obtained for business travel/federal property access
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