Senior Knowledge Management Analyst
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Job Description
Senior Knowledge Management Analyst building and maintaining a knowledge-sharing environment. Utilizes AI technologies to enhance knowledge collection, curation, and sharing in a fast-moving organization.
Responsibilities:
- Assist in maintaining a comprehensive library of knowledge content
- Help to enforce standards for content quality, structure and tone
- Implement taxonomy and tagging strategy
- Oversee the end-to-end knowledge lifecycle
- Ensure compliance with internal legal and regulatory standards
- Monitor and report on performance metrics for the Knowledge Hub
- Partner with Operations colleagues to identify knowledge gaps
- Collaborate with Subject Matter Experts (SMEs)
- Provide impactful communications to frontline teams
Requirements:
- Strong understanding of KM principles
- Proven experience in supporting the creation of high-quality knowledge assets
- Excellent written and verbal communication skills
- Excellent attention to detail
- Familiarity with AI technologies and their application
- Strong problem-solving capabilities
- Hands-on experience in agile work environments
- Understanding of banking operations, processes and terminology (preferred)
- Proficiency with Confluence, Zendesk, Intercom or Jira (preferred)
- Good understanding of AI developments and experience in creating successful AI prompts (preferred)
- Good experience of upskilling colleagues through screen-based collaboration (preferred)
Benefits:
- Development opportunities
- Remote First
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