Senior Manager, Conferences & Events
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Job Description
Senior events manager delivering Big Brothers Big Sisters of America conferences, meetings, and virtual programs. Managing registration, presenters, housing, vendors, budgets, and onsite execution.
Responsibilities:
- Plan, coordinate, and execute BBBSA national conferences, meetings, virtual convenings, and internal events, primarily the Annual National Conference
- Manage the Annual National Conference Call for Presenters process from launch through final selection and presenter onboarding
- Coordinate educational programming, workshop presenter communications, deliverables, training, and onsite details
- Maintain session and presenter data across registration websites, schedules, mobile applications, and conference management platforms
- Lead day-to-day registration management, including registration categories, session scheduling, attendee data, testing, reporting, and customer service escalations
- Coordinate onsite registration readiness, staffing, badge production, materials, troubleshooting, and registration desk procedures
- Manage housing blocks, room inventories, assignments, deadlines, pickup reports, VIP requirements, rooming lists, communications, and reconciliation
- Lead virtual engagement and event technology planning, including platform configuration, presenter readiness, technical rehearsals, attendee access, and day-of support
- Manage assigned workstreams across conferences, Capitol Hill Day, leadership and board meetings, all-staff meetings, cultivation events, and other gatherings
- Develop project plans, timelines, task assignments, run-of-show documents, staffing plans, and operational checklists
- Support onsite event execution, vendor coordination, food and beverage, attendee services, breakout sessions, rehearsals, and general operations
- Coordinate logistics with hotels, venues, audiovisual partners, technology providers, and other vendors
- Develop attendee and presenter communications and support event content across websites, intranet, mobile applications, program guides, and email channels
- Prepare planning updates, dashboards, reports, attendee feedback, and post-event evaluations
- Develop and track budgets, monitor expenses, review invoices, support accruals, and assist with final reconciliation
- Manage vendor relationships and deliverables; support RFPs, sourcing, bid evaluation, contract review, and negotiations
- Maintain event records, standard operating procedures, planning templates, and historical documentation
- Ensure event activities comply with accessibility, legal, safety, procurement, and BBBSA policy requirements
- Build collaborative relationships across BBBSA and the Big Brothers Big Sisters Network and provide follow-up on projects and action items
Requirements:
- Bachelor's degree or equivalent experience is required
- Equivalent combinations of education and progressively responsible experience will be considered
- 5+ years of progressively responsible experience in conference management, event planning, registration, housing, virtual events, nonprofit events, hospitality, or related disciplines
- Demonstrated experience managing complex event workstreams, registration systems, presenter or session management, housing blocks, event technology, vendors, budgets, and onsite execution is strongly preferred
- Intermediate to advanced administrative experience is preferred
- Ability to independently apply knowledge and skills within Asana is preferred
- Well versed in non-profit culture and able to keep up with evolving priorities
- Advanced creative problem-solving skills and ability to remain flexible
- Keen organizational and time management skills; incredibly detail oriented
- Exceptional interpersonal skills, both internal and external and across all levels
- Ability to manage multiple projects or priorities simultaneously
- Highly self-motivated and demonstrates initiative
- Superior project management skills
- Excellent verbal and written communication skills
- Proficient in Microsoft Office, CRM and/or AMS platforms, event registration systems, and online applications
- Experience negotiating and building partnerships with vendors, sponsors, and exhibitors
- Certified Meeting Planner Certification
Benefits:
- 100% remote work within the Continental United States
- Travel opportunities of up to 25-35% based on organizational needs
- Equal employment opportunity and reasonable accommodation under the Americans with Disabilities Act
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