Senior Manager, Digital Experience – Front-Office Applications
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Job Description
Senior Manager of Digital Experience overseeing digital applications at ERMCO. Responsible for roadmap, delivery outcomes, and application health in a manufacturing-focused environment.
Responsibilities:
- Own and prioritize the front‑office application roadmap, including e‑commerce, customer portals, and shared services platforms, ensuring alignment to business value and capacity.
- Lead execution and delivery of front-office initiatives with predictable outcomes across cost, schedule, quality and operational performance.
- Translate enterprise strategy into domain‑level roadmaps and sequenced delivery plans, resolving priority, capacity, and dependency tradeoffs within the front‑office scope.
- Serve as the single point of accountability for front‑office application health, availability, performance, and delivery outcomes.
- Partner with business leaders and BRMs to intake demand and make prioritization decisions within the front‑office domain, ensuring scope, tradeoffs, and delivery expectations are explicit and transparent.
Requirements:
- Bachelor’s degree in Information Technology, Engineering, Business, or a related field.
- 8+ years of experience leading application delivery and operations in a manufacturing or enterprise environment.
- Demonstrated success delivering customer- or employee-facing digital applications at enterprise scale.
- Strong experience leading through vendors and system integrators, with measurable delivery outcomes.
- Ability to operate effectively in matrixed environments without direct authority over all contributors.
Benefits:
- Relocation assistance provided
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