Senior Manager – Front Office Solutions
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Job Description
Senior manager leading CAA's front-office technology strategy, Salesforce ecosystem, and customer-facing platforms. Driving enterprise delivery, operations, and engineering teams across transportation and logistics solutions.
Responsibilities:
- Define and drive CAA's front-office technology strategy and roadmap, aligning with business priorities and growth objectives
- Partner with business leaders, product management teams, and IT teams to prioritize and lead delivery of new capabilities, enhancements, and operational improvements
- Own and evolve the portfolio roadmap and service capabilities in alignment with enterprise strategy and business outcomes
- Lead planning, design, development, and deployment of scalable front-office solutions
- Ensure alignment with enterprise architecture, data, integration, and security standards
- Drive execution across distributed internal teams and external partners to deliver high-quality technology solutions
- Establish and promote best practices in Agile, DevOps, and modern engineering methodologies
- Oversee operations, support, and continuous improvement of front-office platforms for reliability, performance, and user satisfaction
- Monitor service health, performance metrics, and adoption to ensure business value
- Develop and sustain strategic relationships with technology vendors and partners
- Guide cross-functional teams and stakeholders to align business processes, technology capabilities, and delivery timelines
- Lead and develop a team of technical leaders and engineers through coaching, mentorship, and performance leadership
Requirements:
- Bachelor's degree in Information Systems, Engineering, Management, or related field, or equivalent experience
- 12+ years of experience in enterprise IT
- Significant experience delivering and supporting front-office/customer-facing platforms
- Proven leadership experience managing large-scale technology delivery and operations teams
- 3+ years of strong experience in the Salesforce ecosystem, including Sales, Service, Marketing, and Experience Cloud
- Deep hands-on experience delivering and operating digital platforms, including UI/UX, modern web/mobile development frameworks, portal technologies, content management platforms, and knowledge bases
- Strong experience with Agile and DevOps delivery practices across the full software development lifecycle
- Experience leading distributed and cross-functional teams in a matrixed environment
- Strong understanding of solution architecture, integrations, and enterprise technology ecosystems
- Experience working closely with business leadership and influencing product management organizations
- Industry experience in transportation/logistics, insurance claims, and/or supply chain systems strongly preferred
- Exceptional stakeholder management and communication skills
- Strong leadership, team development, coaching, and mentoring capabilities
- Strong analytical and problem-solving skills
- Experience operating in a collaborative, team-oriented, and global environment
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