Senior Network Support Engineer – IP, Transmission
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Job Description
Senior Network Support Engineer monitoring and troubleshooting IP and transmission for Arelion. Ensuring optimal network performance and contributing to knowledge database.
Responsibilities:
- Monitor customer services per platform and act both on alarm-generated, as well as customer-initiated incidents, and conduct trouble-shooting
- Interact with third party providers (hardware, network, FLM) in the course of trouble-shooting
- Own and coordinate efforts for your incident by perform in-depth level of analysis and troubleshooting, including joint trouble-shooting with vendor or customer
- Coordinate ongoing planned maintenance
- Follow and suggest changes for best practices, contribute to knowledge database
Requirements:
- Solid foundation and expertise in operational knowledge on current platforms IP (Cisco, Arista, Juniper), Mobile Data and Transmission (fiber and xWDM) (Infinera, Ciena)
- Strong technical knowhow and skills in terms of trouble shooting (e.g. TCP/IP, MPLS, BGP, QoS, DWDM)
- Experience working in international telecom environment (NOC, Technical Support)
- Demonstrated ability to take on operational leadership, making immediate decisions and executing them effectively
- Strong analytical capabilities and a drive to transform information into fact-based knowledge
- Exceptional teamwork skills with a strong sense of responsibility, actively contributing to the success of the team
- Excellent communication skills to effectively convey information and collaborate with various stakeholders
- Fluent professional English and Spanish.
Benefits:
- At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
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