Senior Operations Analyst – Business Support
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Operations Senior Analyst supporting data analysis, reporting, and process improvement at Cigna Group. Collaborating with multiple call center teams to achieve business goals and enhance performance.
Responsibilities:
- Create and maintain reports to track performance and service levels
- Analyze data and provide clear recommendations for improvement
- Support leadership with reporting, audits, and special projects
- Audit and validate time sheets and operational data
- Support new hire onboarding and system setup
- Improve processes by identifying gaps and streamlining workflows
- Prepare and review operational and financial documents
- Monitor production targets and ensure controls are in place
- Manage projects and support program implementation
- Resolve non-routine issues escalated from junior team members
- Work independently while partnering with senior team members as needed
Requirements:
- High School Diploma or GED required
- 2+ years of analytical, reporting, or technical experience preferred
- Experience using Workday, Excel, PowerPoint, and databases required
- Strong skills in data analysis, reporting, and systems navigation
- Experience creating reports and using data to drive decisions
- Prior experience as a Lead, Coach, or Supervisor role preferred
- Strong organizational, time management, and attention to detail skills
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable working with changing priorities and limited direction
- Proven project management and problem-solving skills
- Strong communication and relationship-building skills
Benefits:
- medical
- vision
- dental
- well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
Similar Jobs
Product/Process Engineer, Broadband Operations
Product/Process Engineer leading the manufacturing lifecycle of optoelectronic products at Ciena. Ensuring production readiness, reliability, and performance for high-performance networks globally.
Associate, Market Operations
Associate, Market Operations ensuring integrity of DraftKings’ prediction markets. Manage market activities, provide operational support, and conduct surveillance in a dynamic regulatory context.
Senior Manager – Testing Operations
Sr. Manager Testing Operations at Luminare Health managing testing strategy and planning meetings. Leads testing programs ensuring business outcomes by developing consultative teams and engaging methodologies.
Community Operations Intern
Intern role in community operations directly engaging users through various interactions. Focusing on user behavior understanding and relationship building for growth opportunities.
Client Operations Associate
Remote Client Operations Associate role at Blyss Journeys, responsible for client requests and documentation in a flexible scheduling environment.
Lead, Executive Operations
Lead, Executive Operations to structure execution for CEO and leadership team. Collaborate with teams to translate priorities into actionable plans for improved clarity.
Lead, Executive Operations
Lead, Executive Operations focusing on building simple structures for the CEO and leadership team. Coordinating across functions to improve clarity and reduce friction in high-priority work.
Operations Executive – Junior Production Coordinator, 1–3 Years Experience
Operations Executive supporting residential interior fit-out projects and coordinating with internal teams for smooth execution. Ensuring positive customer experience and adherence to design standards.
Senior Operations Analyst
Senior Operations Analyst at Argano overseeing project data and delivery processes. Driving operational excellence and strategic initiatives with cross-functional collaboration and mentorship.
Lead IT Operations Engineer
Lead IT Operations Engineer managing cloud IT infrastructure and operations, focusing on Microsoft 365 and Azure configurations while ensuring security and efficiency.
Cloud Cost Analyst – Cloud FinOps
Cloud Cost Analyst optimizing cloud spend for the National Institute of Allergy and Infectious Disease. Collaborating with clients on financial operations and cloud economics best practices.
Country Study Operations Manager – France
Country Study Operations Manager responsible for study management in clinical trials at Parexel. Leading study activities and vendor management with a focus on patient well-being.
Revenue Specialist III
Revenue Specialist III responsible for investigating and designing strategic initiatives to improve revenue cycle performance. Analyze data trends and support billing processes in healthcare Finance sector.
Operations Director
Operations Director at Solenis managing operational performance across nine manufacturing sites in North America. Leading safety, compliance, quality, and continuous improvement efforts in a complex manufacturing environment.
Operations Associate
Operations Associate overseeing pre and post-trade processing for broker-dealer operations. Collaborating across teams to optimize financial operations and regulatory compliance.
Operations Associate
Operations Associate supporting the operational infrastructure of a globally distributed crypto wallet team. Managing internal coordination systems and driving cross-functional accountability.
Senior Manager – RCM – Coding Operations
Sr. Manager overseeing revenue cycle management and coding operations at US Anesthesia Partners. Providing leadership and expertise in coding edits and denials while improving operational performance.
Staking Operations Lead
Lead Staking Operations for network health at Solana Foundation. Focus on decentralization and maintain relationships with validators and stakers in the Solana ecosystem.
Global Operations Quality Manager
Global Operations Quality Manager at Syneos Health responsible for leading quality management in clinical trials. Ensuring compliance and collaboration within study teams to achieve quality goals.
VP Operations and Strategy
VP of Operations and Strategy at Danaher Ventures driving operational performance and strategic alignment across healthcare investments. Partnering with global leaders to enhance portfolio outcomes while overseeing financial reporting.