Senior Product Manager
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Job Description
Senior Product Manager optimizing H&R Block’s tax-pro digital application, BlockWorks Online. Managing Agile delivery, experimentation, and end-to-end client and tax-pro experiences.
Responsibilities:
- Manage the BlockWorks Online product backlog, prioritization, and release planning
- Partner with Product Experience, Engineering, and Design to define requirements, user stories, and acceptance criteria
- Lead implementation of features and enhancements, ensuring solutions are delivered on time and with high quality
- Use data and customer insights to inform feature enhancements and experience improvements
- Facilitate Agile ceremonies and collaborate within an Agile delivery model
- Ensure instrumentation, testing, and reporting capabilities support product performance and experimentation
- Identify risks, dependencies, and delivery challenges and proactively drive resolution
- Ensure a smooth end-to-end tax pro and client experience across releases
- Serve as the BlockWorks Online subject matter expert and bridge Product Experience, Engineering, and business stakeholders
- Support continuous optimization through A/B testing, experimentation, and ongoing product improvements
Requirements:
- Bachelor's degree in a related field or equivalent combination of education and experience
- 4+ years of product management experience, preferably supporting consumer-facing digital products or applications
- Proven ability to manage backlogs, prioritize work, and deliver features in an Agile environment
- Demonstrated experience partnering with cross-functional teams to drive execution and delivery
- Strong understanding of software development lifecycle and modern delivery methodologies (Agile, Lean, DevOps)
- Strong analytical skills with the ability to leverage data to inform decisions
- Excellent written, verbal, and interpersonal communication skills
- Demonstrated learning mindset with experience applying experimentation frameworks to inform product decisions
- Comfort leveraging AI tools throughout the product development lifecycle and curiosity for emerging technologies
- A track record of improving end-to-end user experiences
- Experience managing multiple initiatives simultaneously while meeting deadlines
- Confidence making decisions, learning quickly, and adjusting course based on feedback
Benefits:
- Medical and prescription drug coverage for qualifying associates and eligible dependents
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- (Virtual) fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
- Competitive pay
- Comprehensive benefits
- Support for life both in and outside of work
- Continuous learning
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