Senior Program Manager
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Job Description
Senior Program Manager overseeing delivery and strategic account management for federal digital solutions at Pluribus Digital. Leading multiple programs and fostering customer relationships.
Responsibilities:
- Oversee delivery management for multiple active programs within the account portfolio.
- Monitor team performance, support project start-up activities, and guide staffing and onboarding processes.
- Manage prime and/or subcontractor relationships to ensure delivery excellence.
- Ensure contract requirements, deliverables, and compliance obligations are met.
- Monitor and manage account financial performance against corporate metrics.
- Develop, manage, and adjust program and account budgets as needed.
- Lead execution of complex, inter-connected projects aligned with the U.S. Digital Service Playbook and modern digital service standards.
- Coordinate cross-functional teams including technical leads, scrum masters, delivery teams, and stakeholders.
- Manage timelines, dependencies, risks, and resources across multiple workstreams.
- Identify and resolve high-impact challenges affecting scope, delivery, and program success.
- Build and mature trusted, high-integrity customer relationships across the portfolio.
- Proactively engage customers to understand evolving needs and position the organization as a strategic partner.
- Partner with leadership to define and execute account strategy based on market dynamics, customer needs, technology landscape, competitive analysis, budget realities, and opportunity forecasting.
- Support business development through customer engagement, capture management, and proposal solutioning.
Requirements:
- Must be able to obtain and maintain a Public Trust Clearance
- Demonstrated experience in the management, design, implementation, and maintenance of modern customer-facing digital services.
- 10+ years of experience in leadership roles supporting account oversight, program delivery, and portfolio growth
- Familiarity with the Department of Homeland Security (DHS), specifically USCIS (highly preferred)
- 5+ years of experience in business development and capture management, with demonstrated consultative selling skills and a track record of portfolio growth
- Experience leading large-scale federal programs and inter-connected project portfolios
- Strong understanding of federal contracting environments, compliance, and delivery governance
- Formal training or certification in Agile software development methodologies
- Strong experience with system transformation, modernization, and consolidation initiatives
- Exceptional written and verbal communication skills, including experience presenting to senior government officials and executives
- Ability to speak knowledgeably about company capabilities and represent services and solutions effectively
- Ability to travel onsite (Camp Springs, MD) at least twice monthly.
Benefits:
- competitive salary
- opportunity to earn annual bonus
- robust benefits package
- continuous employee growth and upskilling
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