Senior Program Manager, Virtual Events
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Job Description
Program Manager responsible for managing virtual events at CyberRisk Alliance. Collaborating with internal teams to ensure successful delivery and outstanding client satisfaction.
Responsibilities:
- Create production schedules with timelines and owners for each virtual event.
- Follow up with owners to ensure all deliverables are on time.
- Schedule and lead a weekly stakeholder meeting as necessary.
- Coordinate with Production to ensure event readiness, content accuracy, and technology quality.
- Manage pre-production content logistics, including speaker engagement, recordings, agendas, and timelines.
- Manage virtual event sponsor communications, collect and track deliverables (content, speakers, logos, booths), and ensure on-time fulfillment.
- Ensure customer communication timelines are aligned with production deadlines.
- Document client interactions and workflows in CRM and project management tools.
- Act as a customer advocate to ensure maximum value and satisfaction.
- Own sponsor speaker communications, including panels, and ensure delivery of recorded event materials.
- Lead onboarding and training for new CSS team members.
- Provide day-to-day support and guidance to CSS CSMs on processes and event execution.
Requirements:
- Bachelor’s degree in Marketing, Communications, Business, Event Management, or a related field (or equivalent experience)
- 5+ years of experience in program management, virtual event production, client success, or sponsorship/event operations
- Proven ability to manage multiple virtual events and timelines simultaneously with strong attention to detail
- Experience building and managing production schedules, deliverables, and stakeholder accountability
- Familiarity with virtual event platforms and event technology workflows (webinars, livestreams, recordings, speaker prep, etc.)
- Strong project management skills and comfort working in CRM and project management tools (Salesforce, HubSpot, Monday.com, etc.)
- Excellent written and verbal communication skills, including leading stakeholder meetings and coordinating follow-ups.
Benefits:
- Equal Employment Opportunity
- Professional development opportunities
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