Senior Relationship Manager

Posted 45ds ago

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Job Description

Senior Relationship Manager managing large Enterprise accounts at Alteryx. Focusing on customer retention, business reviews, and strategic partnerships across the United States and Latin America.

Responsibilities:

  • Manage large Enterprise accounts from onboarding through the full customer lifecycle
  • Provide temporary coverage for LATAM Enterprise accounts in 2026, conducting customer engagement in Spanish as required
  • Transition to assigned United States Enterprise accounts in 2027, maintaining continuity of customer experience and revenue retention
  • Lead Quarterly Business Reviews in Spanish and English to align on business objectives, enablement plans, and measurable value realization
  • Develop a deep understanding of customers’ business priorities and align Alteryx solutions to support their goals
  • Articulate business value and ROI to executive stakeholders, including C suite leadership
  • Build and expand executive level relationships across customer organizations to strengthen long term strategic partnerships
  • Own and drive renewal opportunities, including value justification discussions, navigating procurement processes, and negotiating high value contracts to ensure timely renewals
  • Accurately forecast projected revenue attainment to sales leadership on a weekly basis
  • Serve as a trusted advisor by benchmarking customer progress against business goals and recommending optimization strategies
  • Demonstrate strong product and use case knowledge across the Alteryx platform to provide strategic recommendations
  • Drive product adoption and increased usage through education, new feature introduction, use case development, and account reviews
  • Collaborate effectively with Channel and Alliance Partners, Customer Success, Enterprise Sales, Fulfillment, and Support to ensure seamless customer experience, operational alignment, and coordinated account growth strategies
  • Partner closely with Enterprise Sales to develop and execute account strategies focused on retention, expansion, and long term growth
  • Leverage trusted advisor relationships to identify upsell and cross sell opportunities within each account
  • Contribute thought leadership and best practices to the broader Customer Success and Renewals organization

Requirements:

  • Bilingual fluency in Spanish and English, both written and verbal required
  • Minimum of 3 years of experience in Inside or Field Sales, Account Management, or Customer Success
  • 2 or more years of SaaS industry experience
  • Proven expertise in SaaS retention strategy and value driven sales methodology
  • Strong understanding of business case development and ROI articulation
  • Bachelor’s degree or equivalent experience preferred
  • Demonstrated strategic thinking and problem solving skills with the ability to independently drive resolution
  • Ability to manage multiple priorities in a fast paced and evolving environment
  • Exceptional communication skills with experience engaging business users, technical stakeholders, management, and executive leadership
  • Strong negotiation skills with the ability to navigate objections and drive mutually beneficial outcomes
  • Experience working across Latin American markets strongly preferred

Benefits:

  • A monthly Connectivity Plus stipend of $150 to support remote work-related expenses
  • An annual $200 home office reimbursement
  • Medical, dental, and vision coverage
  • 401(k) with company match
  • Paid parental leave, caregiver leave, and flexible time off
  • Mental health support and wellness reimbursement
  • Career development and education assistance