Manager, Revenue Operations – ROPS
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Job Description
Revenue Operations Manager leading healthcare payor escalations, settlements, and claim-payment resolution for DaVita. Driving strategy, stakeholder collaboration, and senior-leader recommendations.
Responsibilities:
- Provide operational oversight of contracted payor escalations, including settlements, legal escalations, and support for contract negotiations
- Develop strategy to drive escalations to resolution
- Manage large escalations and projects with ROPS, Legal, Contracting partners, and external insurance companies
- Resolve complex and large claim payment issues through legal and contracting channels
- Collaborate to prevent recurring payment issues
- Tailor communications to differing audiences
- Strategize and deliver persuasive recommendations to senior leaders
- Set team goals, motivate the team, and ensure work product meets standards
- Manage projects with multiple participants and stakeholders
- Prioritize competing priorities and deliver on deadlines
- Create and implement solutions to overcome barriers
- Build high-performing teams and develop leaders
- Cultivate professional networks and use coaching and feedback
- Inspire teams to support leadership vision and influence change
- Generate strategic insights and translate complex insights into actionable opportunities
- Identify and engage stakeholders to foster collaboration
- Perform other duties as assigned
Requirements:
- High School Diploma/equivalency – Required
- Bachelor’s Degree in related field – Preferred
- Intermediate proficiency in all Microsoft Office applications, specifically Excel – Required
- Strong knowledge of healthcare revenue cycle – Required
- Strong knowledge of healthcare revenue cycle Collections – Preferred
- Ability to manage large projects with multiple participants and stakeholders
- Ability to prioritize competing priorities and deliver on deadlines
- Ability to prepare and deliver effective audience-tailored communications
- Strategic problem-solving and solution implementation abilities
- Ability to build high-performing teams and develop leaders
- Ability to generate meaningful insights and translate strategy into actionable opportunities
- Ability to deliver persuasive recommendations to senior audiences
Benefits:
- Medical, dental, and vision coverage
- 401(k) match
- Paid time off
- PTO cash out
- Family resources
- EAP counseling sessions
- Headspace access
- Backup child and elder care
- Maternity/paternity leave
- Professional development programs
- On-demand virtual leadership and development courses through StarLearning
- Competitive total rewards package
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