Senior Salesforce Functional Analyst
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Job Description
Senior Functional Analyst designing Salesforce solutions for healthcare operations. Collaborating on data architecture and process automation in a healthtech environment.
Responsibilities:
- **Declarative Modeling and Solutions:** Design the data architecture in Salesforce (Custom Objects, Master-Detail/Lookup relationships) to support new business operations. Practical example: model objects to capture integration logs and AI service metrics.
- **Process Automation:** Create and maintain complex automations using *Salesforce Flows* (Screen Flows, Record-Triggered Flows, Autolaunched Flows), ensuring performance and avoiding governor limits.
- **Integration Management (Functional Perspective):** Work alongside Architects and Backend Developers specifying data mappings ('from-to') between Salesforce and our legacy systems (Solus and Tasy) via our API bus (AWS).
- **Technical Refinement and Agile:** Actively participate in Scrum ceremonies, translating business pain points (Sales, Billing, Retention, Clinical Team, etc.) into User Stories and clear technical requirements for the Salesforce team.
- **Governance and Security:** Manage profiles, Permission Sets, Sharing Rules and data visibility, ensuring compliance with the LGPD when handling sensitive health data (PHI).
- **Troubleshooting and Improvements:** Analyze root causes of complex production incidents (N3 level), optimize existing processes and reduce technical debt in the Org.
- **• AI Agent Knowledge:** Use of agents to improve productivity, quality and safety in the execution of activities.
Requirements:
- Solid prior experience working as a Functional Analyst, Consultant, or Salesforce Administrator in medium/high-complexity Orgs.
- Advanced, proven expertise in *Service Cloud* (Omnichannel, Cases, Entitlements) and *Sales Cloud* (Leads, Opportunities, Sales Funnel).
- Senior-level expertise in building *Flows* and reviewing legacy automations to implement improvements and best practices.
- Ability to read and interpret integration payloads (JSON/XML) and familiarity with API testing using tools such as Postman.
- Deep knowledge of Salesforce's relational data model and declarative architecture best practices (knowing exactly when to use "Click" vs when to require "Code" from developers).
Benefits:
- Health insurance
- Wellness benefits
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