Senior Service Cost Optimization Manager
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Job Description
Senior Partner Account Manager ensuring cost savings while maintaining partner service quality for social discovery products. Analyzing performance metrics, developing cost reduction strategies, and managing partner relations.
Responsibilities:
- Ensure the team independently handles operational and analytical tasks — from goal setting to execution and result control — guaranteeing that cost savings do not compromise partner service quality.
- Be responsible for analyzing statistics, reports, and key partner performance metrics to identify and prioritize areas for reducing content costs without degrading the partner experience.
- Develop and approve cost reduction strategies, orchestrating their implementation by the team and cross-functional stakeholders, while maintaining ownership of preserving benchmark partner service quality.
- Oversee partner management within Bitrix CRM, including the escalation and resolution of complex, non-standard requests, ensuring an optimal balance between operational costs and service levels.
- Own the continuous improvement of partner-related processes and tools (CRM, reporting, file management, internal guidelines) from the perspective of lowering operational costs while increasing service reliability.
- Coordinate collaboration with internal teams to achieve shared efficiency and content cost optimization goals, bearing ultimate responsibility for ensuring that partner service quality remains unchanged.
Requirements:
- Advanced Google Workspace / GSuite proficiency
- English - C1, Russian - C1
- Spanish or Mandarin - nice to have
- Strong analytical and data interpretation skills
- Advanced Excel / Google Sheets and reporting skills
- KPI tracking and performance management
- Financial analysis, budgeting, and basic accounting knowledge
- Experience in operational or team leadership roles
- CRM and operational workflow management
- Process optimization and cost-efficiency improvement
- Negotiation and stakeholder management skills
- Cross-functional coordination and escalation management
Benefits:
- REMOTE OPPORTUNITY to work full-time;
- Vacation 28 calendar days per year;
- 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
- Bonuses up to $5000 for recommending successful applicants for positions in the company;
- 50% payment for professional training, international conferences, and meetings;
- Corporate discount for English lessons;
- Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
- Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
- Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
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