Senior Services Manager – Advanced Asset Management Program
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Job Description
Manager leading a comprehensive asset management program delivering strategic value for healthcare clients. Overseeing asset management leaders and ensuring consistent program delivery across health systems.
Responsibilities:
- Coordinate with local leadership to support AML hiring, onboarding, and training
- Conduct monthly touchpoints, facilitate Lunch & Learn sessions, and provide PACE performance support
- Oversee program launches using established templates and project plans
- Support AML and client introductions, facilitate Value Measure Process setup for contracts with financial commitments
- Participate in client reviews and corporate QBRs
- Oversee customer performance tracking and drive change management/continuous improvements projects
- Drive program governance, performance tracking, and continuous improvement
- Track program value, milestones, AML activity, and RFP support metrics
- Maintain AAMP Teams Channel with SOPs, playbooks, and templates
- Lead the design and evolution of analytic tools across Development and Production environments
- Create and maintain Smartsheet project plans and workstream documentation
- Assess and qualify new opportunities to support both AAMP program growth and broader PCS equipment initiatives
- Support and shape RFP responses and solution development
- Deliver commercial training to Sales Directors, Care Alliance teams, and HSAMs
- Serve as a subject matter expert influencing solution design and deal strategy
- Participate in contract reviews to ensure alignment with scope and value
Requirements:
- Bachelor's degree in Healthcare Administration, Business, Engineering, or related field
- 3+ years in healthcare asset management or program management
- Experience with LEAN methodologies and continuous improvement
- Strong cross-functional team management and communication skills
- Ability to create SOPs, playbooks, and standardized documentation
- Willingness to travel (~25%)
- Executive level presence
Benefits:
- medical insurance
- dental insurance
- vision insurance
- paid time off
- 401(k) plan with employee and company contribution opportunities
- life insurance
- disability insurance
- accident insurance
- tuition reimbursement
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