Senior Solutions Engineer – Pre Sales
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Job Description
Senior Solutions Engineer (Pre-Sales) supporting customer engagements with deep technical expertise in video workflows and Linux. Collaborating with Sales and Technical Support to ensure successful deployments.
Responsibilities:
- Join WISI’s collaborative and customer‑focused Sales organization as a Senior Solutions Engineer (Pre-Sales), supporting customer engagements across North America through advanced technical discovery, solution planning, and production deployment support.
- This role is designed for an experienced professional with deep domain expertise who can operate independently while partnering closely with the Principal Solutions Architect.
- The Senior Solutions Engineer (Pre-Sales) is trusted to lead complex customer engagements, apply sound judgment, and represent WISI’s carrier‑grade solutions with confidence and credibility.
- Support customer engagements by applying deep technical expertise in Linux, networking, video workflows, and WISI solutions to define requirements, design solutions, and support successful deployment.
- Run effective technical discovery, identifying efficiencies and opportunities within customer workflows, and translating insights into well‑designed, well‑documented solutions.
- Contribute directly to both near‑term project success and long‑term commercial opportunity.
Requirements:
- 10+ years of professional experience in the video headend equipment industry, with strong familiarity across workflows “from the bird to the box,” including encoding, transcoding, and transport stream processing.
- Working knowledge across many of the following technologies and standards (not all required): IPTV and Cable headend systems; MPEG‑2 Transport Streams (SPTS/MPTS); multiplexing; ASI; ATSC 1.0/3.0; QAM; DVB‑C Annex B; ABR/OTT; HLS; MPEG‑DASH; DRM; EAS; and a range of video and audio encoding and transcoding formats.
- Extensive professional experience with Linux (multi‑distribution experience preferred), including common administrative and troubleshooting toolsets used in production environments.
- Administrator‑level networking skills, including diagnostics, routing and switching fundamentals, Layer‑3 concepts, and practical troubleshooting within complex customer environments.
- Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly to both technical and non‑technical audiences.
- Demonstrated consultative skills, including asking thoughtful questions, clarifying ambiguous requirements, and surfacing unspoken needs and constraints during customer discovery.
- Proficiency with Microsoft 365, including Visio, Teams, Outlook, and SharePoint.
- Demonstrated ability to produce clear, professional technical documentation and block diagrams suitable for customer validation and internal execution.
Benefits:
- Comprehensive Medical, dental, and vision coverage (employee and employer contributions apply)
- Employee Assistance Program (EAP)
- 401k retirement savings plan
- Fully remote work environment
- Paid volunteer hours so you can support causes you care about.
- Enjoy your birthday off – This is YOUR day!
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