Senior Strategic Account Executive
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Job Description
Senior Strategic Account Executive driving enterprise sales of Twilio’s communications platform. Building financial-services partnerships and growing revenue through consultative SaaS and CPaaS selling.
Responsibilities:
- Lead complex solution selling across Twilio’s Customer Engagement Platform, including Messaging, Voice, Email, Segment CDP, Trust & Identity, and Flex
- Drive revenue growth and build strategic executive-level partnerships with enterprise financial services and FinTech organizations
- Navigate use cases including fraud prevention and personalized engagement
- Collaborate with Product, Compliance, Finance, and Engineering
- Manage named accounts in regulated verticals and meet revenue and expansion quotas through upsell and cross-sell
- Own analytical and consultative sales cycles in competitive vendor sourcing processes
- Understand customer business and technical requirements and design solutions using Twilio’s communications API platform
- Work with Finance, Legal, Pricing, and Operations to design mutually beneficial contracts
- Present contractual, technical, and financial details to prospects
- Manage multiple projects and deals simultaneously
- Develop long-range territory strategies and sales plans with sales, services, product, and finance teams
- Represent the customer voice to product and carrier relations teams
- Maintain knowledge of the CPaaS industry and relevant initiatives and capabilities
- Generate and maintain pipeline and forecasts using Salesforce
- Collaborate with team members and peers to share best practices
Requirements:
- 10 years of full-cycle sales experience
- Minimum 3 years managing or leading quantitative, highly analytical products or solutions for customers
- Experience directly selling technical SaaS or CPaaS
- Technical solutions-selling experience working with real customers
- Ability to work with business and highly technical leaders
- Analytical account development strategy using data to find opportunities and prove value
- Track record of managing business forecasts and financial models
- Entrepreneurial mindset and appetite to define processes and build programs
- Record of delivering market-driven results, especially to scale and enterprise customers
- Excellent verbal and written communication skills in English
- Bachelor’s Degree or equivalent years of experience
- Experience managing and growing an enterprise install base
- Experience driving cross-product adoption across matrixed organizations
- Experience executing strong QBR strategies to maximize account value
- Desired: Deep experience working with telecom companies, including CPaaS, SMS aggregators, carriers, or global communications platforms
- Desired: Domain expertise in a highly quantitative industry such as DevOps, FinTech, advertising optimization, investment banking, security, or commodity trading
- Desired: Software, SaaS, CPaaS, or PaaS selling experience
Benefits:
- Competitive pay
- Generous time off
- Parental leave
- Wellness leave
- Healthcare insurance
- Retirement savings program
- 401(k) retirement account
- Paid sick time
- Paid personal time off
- Paid parental leave
- Potential eligibility for Twilio’s equity plan
- Potential eligibility for Twilio’s corporate bonus plan
- Approximately 20% travel to connect in person with customers and colleagues
- Support for employee volunteering and donation efforts
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