Senior Account Director
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Job Description
Senior Account Director leading strategic client relationships and account growth at Greenpark, a global omnichannel search and social digital agency. Driving delivery, profitability, and senior stakeholder partnerships.
Responsibilities:
- Lead senior client relationships across assigned accounts and workstreams
- Ensure smooth, strategic delivery of multiple projects and maintain high delivery quality
- Build trusted partnerships with senior client stakeholders, partners, and agencies
- Understand client businesses and proactively identify solutions, opportunities, and growth potential
- Lead challenging conversations, manage expectations, resolve misalignment, and maintain long-term relationships
- Own strategic direction, account plans, QBRs, recommendations, and strategic alignment
- Challenge assumptions and client direction while raising the standard of strategic work
- Coach junior Client Services team members and support strategic thinking
- Translate client objectives into measurable KPIs and cascade them across teams
- Support forecasting, business planning, performance monitoring, risk identification, and intervention
- Drive client retention, organic growth, strategic upsell, account expansion, and revenue targets
- Monitor account performance, profit margins, forecasting, pipeline opportunities, and revenue risk
- Monitor budgets, project profitability, resource allocation, project forecasting, and revenue tracking
- Lead conversations about additional scope, budget changes, and unexpected expenditures
- Maintain finance administration, including PO numbers, billing trackers, invoice management, and weekly 4MF updates
- Maintain strong internal and external stakeholder communication and cross-market collaboration
- Promote professionalism, wellbeing, high standards, and inclusive collaboration
Requirements:
- Senior-level experience managing client relationships and multiple projects/workstreams
- Deep understanding of client businesses, industries, competitors, commercial pressures, objectives, and challenges
- Ability to lead senior-level client relationships and act as a trusted strategic advisor
- Ability to navigate commercial conversations, budgets, SOWs, scope changes, upselling, and profitability
- Ability to develop account strategies, long-term account plans, QBRs, KPIs, forecasts, and business plans
- Ability to monitor performance, identify risks, and develop insight-led responses
- Ability to collaborate with Strategy, Client Services, Project Management, Operations, Finance, department leads, and senior management
- Ability to manage financial administration including PO numbers, billing trackers, invoice management, revenue tracking, and 4MF updates
- Professionalism, integrity, respect, clear communication, empathy, and constructive feedback skills
Benefits:
- Inclusive and respectful workplace culture
- Global workforce with diverse perspectives, identities, and experiences
- Equal employment opportunity regardless of protected characteristics
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