Senior Technical Account Manager, Microsegmentation
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Job Description
Technical Account Manager guiding customer adoption of Akamai’s Zero Trust security solutions. Advising on infrastructure, integrations, optimization, and technical training.
Responsibilities:
- Act as the customer's main technical contact and trusted advisor for Akamai Zero Trust solutions
- Design customer journeys and assist customers in achieving planned milestones
- Identify and analyze customer requirements and provide technical recommendations on new features, products, and services
- Regularly assess deployments to identify gaps and provide best-practice and optimization recommendations
- Support integration between Akamai Zero Trust solutions and third-party solutions
- Provide technical training to customer teams on use and maintenance of implemented Akamai products
- Ensure customers fully leverage Akamai's Zero Trust solutions to support customer growth and success
Requirements:
- 5+ years of experience
- Bachelor's degree in Computer Science or electrical engineering
- Technical background and practical experience in cybersecurity
- Experience building trusted customer relationships as the primary technical contact
- Expertise in infrastructure design and optimization across on-premises and cloud services
- Ability to develop strategies leveraging Akamai products
- Exceptional ability to analyze and resolve problems effectively
- Advanced proficiency and full fluency in written and spoken English
Benefits:
- FlexBase flexible work arrangements: work at home, in an office, or a combination of both
- Benefits supporting health, well-being, finances, and life beyond work
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