Senior Technical Account Manager
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Job Description
Senior Technical Account Manager at Rithum, guiding integration planning and providing oversight for enterprise clients. Collaborating with teams to enhance platform performance and drive optimization initiatives.
Responsibilities:
- Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources.
- Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities.
- Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion.
- Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals.
- Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions.
- Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams.
- Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution.
- Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
- Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.
- Contribute to internal knowledge sharing and standardization of technical best practices across the TAM team, coaching and mentoring less experienced TAMs.
Requirements:
- 3+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.
- Proven experience supporting complex enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
- Strong understanding of APIs, data mapping, and feed architecture.
- Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.
- Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools.
- Excellent problem-solving skills, with a focus on root cause analysis and resolution.
- Strong verbal and written communication skills.
Benefits:
- Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
- A 6% 401(k) match
- Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
- 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
- Accident, critical illness, and hospital indemnity insurance
- Pet insurance
- Legal assistance and identity theft insurance plans
- Life insurance 2x salary
- Access to the Calm app and the Employee Assistance Program
- $65/month Remote work stipend for internet
- Culture and team-building activities
- Tuition assistance
- Career development opportunities
- Charitable contribution match up to $250 per year
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