Technical Account Manager, Safe City/DFR
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Account Manager supporting Safe City and Drones as First Responder accounts. Responsible for training and resolving technical issues as frontline support.
Responsibilities:
- The Technical Account Manager will also act as internal product experts, supporting CSMs with enablement, product training, and daily technical questions.
- The Technical Account Manager will be assigned a book of Safe City and Drones as First Responder accounts and be responsible for creating and executing a training plan for all Flock Safety products that account has.
- The Technical Account Manager will also serve as frontline support for the Safe City and help escalate and resolve technical issues as they arise.
- This role bridges the gap between Customer Success, Product, Engineering, and Support to drive adoption, improve the customer training experience, and improve the overall customer experience.
- This role will require up to 70-80% travel and you must be located in a MST/PST timezone.
Requirements:
- Highly preferred you have a FAA Part 107 drone operations and compliance. Experience with large-scale IT systems in government or public safety is preferred.
- Do you have familiarity with FAA Part 107 drone operations and compliance? Experience with large-scale IT systems in government or public safety is preferred.
Benefits:
- Flexible PTO: We seriously mean it, plus 11 company holidays.
- Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
- Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
- Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
- Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
- Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
- Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
- ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
- WFH Stipend: $150 per month to cover the costs of working from home.
- Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.
- Home Office Stipend: A one-time $750 to help you create your dream office.
Similar Jobs
Frontline Technical Services Manager – Bilingual, Spanish/English
Manage Frontline Technical Services at Net at Work, ensuring exceptional service delivery and client satisfaction in a technology advisory firm.
Technical Account Manager
Technical Account Manager driving adoption and retention across enterprise customer base at VISO TRUST, a B2B SaaS company transforming third-party risk management.
Technical Account Manager
Technical Account Manager responsible for customer engagement and technical implementation in AI Risk Decisioning™ Platform. Serving enterprise customers to ensure satisfaction and growth opportunities.
Technical Account Manager, SQL
Technical Account Manager managing customer portfolios and their technical needs at Varicent. Build relationships while coaching clients on technology and feature adoption.
Technical Account Manager – Platform, Ansible
Technical Account Manager delivering support for enterprise customers using Red Hat Ansible solutions in France. Collaborating with other teams to ensure customer success and satisfaction.
Technical Account Manager
Technical Account Manager at Arch Systems supporting global customers in implementing SaaS solutions. Collaborating with teams to enhance client relationships and drive portfolio growth.
Technical Account Manager, Europe
Technical Account Manager guiding customer implementations for Arch Systems' data optimization solutions. Collaborating with teams and enhancing client relationships in a remote-first environment.
Technical Account Manager, APAC
Technical Account Manager for APAC region at Island, guiding customers through their journey with Island's technical solutions. Fostering relationships and delivering expert guidance to maximize customer value.
Technical Account Manager
Technical Account Manager focusing on customer service delivery and cloud commerce at HostPapa. Collaborating with global teams to enhance customer environments and ensure satisfaction.
Technical Account Manager
Technical Account Manager maximizing customer value for cybersecurity products at Proofpoint. Working with clients for technical support and leading presentations on system performance and strategies.
Technical Account Manager
Technical Account Manager managing post-sale technical relationships for customers in cybersecurity domain at Fable. Leading onboarding, implementation, and driving adoption with a focus on measurable ROI.
Technical Account Manager
Technical Account Manager delivering technical guidance and executional support to enterprise clients at Rithum. Collaborating with Client Success Manager to align technical solutions with business objectives.
Senior Technical Account Manager
Senior Technical Account Manager at Armada ensuring the success and optimization of SaaS product Atlas for customers. Owns the post-deployment technical success with a focus on adoption and expansion.
Technical Account Manager, French-Speaking
Enterprise Mobility Consultant maintaining relationships with Enterprise customers and providing technical consultancy. Involves quarterly reviews and training on SOTI products.
Technical Account Manager
Technical Account Manager managing ad operations and analytics for Adelaide's clients. Ensuring measurement fidelity and providing client-facing support for digital advertising campaigns.
Technical Account Manager
Technical Account Manager driving customer outcomes for AI Cloud and Fortune 500 clients at vCluster. Leading customer onboarding and relationship management with a focus on technical adoption and growth.
Technical Account Manager
Technical Account Manager at CelerData ensuring high-value accounts achieve their data analytics goals. Blending product expertise with proactive relationship management for strategic customers.
Technical Account Manager – East or South
Technical Account Manager for major healthcare accounts, managing systems and driving customer success. Focused on Philips’ managed services solutions in a remote capacity.
Technical Account Manager
Technical Account Manager solving customer challenges and driving business value for Samsara's IoT platform. Managing customer relationships and optimizing technical health to ensure success.
IT Manager, IT Technical Account Manager
Client Success Manager responsible for understanding customer IT needs at a Managed IT Services company. Analyzing requirements and ensuring customer satisfaction through strategic solutions.