Senior Technical Account Manager
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Job Description
Senior Technical Account Manager bridging enterprise clients and internal teams at a fast-growing healthcare startup. Overseeing project management and technical execution to ensure smooth integrations.
Responsibilities:
- Be the primary technical and strategic contact for clients, representing HealthSherpa.
- Dive into complex operational, data, and integration issues, working directly with the client to guide resolution through to completion.
- Build trusted relationships with clients teams to lead escalations, issue management, and grievance resolution.
- Project manage technical implementations, and remain involved post-launch to ensure systems perform as expected.
- Partner with Sales and leadership to shape go-to-market and expansion strategies.
- Guide accountability for all contractual commitments by managing and working towards Statements of Work (SOWs) and Master Service Agreements (MSAs).
- Be the carrier's voice in internal discussions by summarizing feedback, surfacing recurring issues, and communicating product gaps and enhancement opportunities to Product and Engineering.
Requirements:
- 4+ years of experience working in account management, sales, or comparable role
- Experience in implementation, materials creation, and training suites
- Experience managing a high-volume workload
- Experience strategizing and implementing large-scale goals and projects
- Bonus: Startup experience, for SaaS solutions or technical products
- Bonus: Experience with the ACA/health insurance industry
- Bonus: Experience collaborating with assigned partners in VP and directorship levels
Benefits:
- Excellent benefits package that includes health, vision, and dental coverage for you, your spouse, and dependents
- HSA/FSA options with corresponding contribution limits
- Monthly grocery stipend and home internet reimbursement
- 401K w/ a match after a grace period
- Life and AD&D coverage
- Disability insurance (Short and Long Term)
- Parental leave
- Four (4) weeks of paid vacation in addition to paid holidays
- Home office budget for remote team members
- Mental health and other wellbeing support programs through a partner network
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