Senior Technical Analyst
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Job Description
Senior Technical Analyst supporting process optimization and system enhancements at Gainwell. Collaborating with stakeholders to deliver measurable value across Medicaid and related programs.
Responsibilities:
- Support operational and technical activities while reporting to the Operations Manager
- Analyze, design, and implement process improvements using data and technology
- Evaluate current processes, identify gaps, and deliver scalable solutions
- Provide hands-on IT and programming support as needed
- Communicate technical processes (data transfers, systems, phone/voice platforms) clearly
- Contribute to the development and improvement of technology products and applications
- Support TPL (Third Party Liability) operational practices
- Lead cross-functional initiatives and ensure alignment with business strategy
- Develop metrics, perform root cause analysis, and track performance improvements
- Act as a liaison across teams for process improvement and systems integration
- Deliver presentations, training, and updates to stakeholders
- Assess risks, timelines, and costs for transformation initiatives
Requirements:
- Bachelor’s degree or equivalent experience (Business or related field preferred)
- 7+ years of experience in process improvement, consulting, or organizational change
- Experience with business process re-engineering and technology environments
- Familiarity with process design, requirements management, and project management
Benefits:
- comprehensive health benefits
- 401(k) employer match
- flexible vacation policy
- educational assistance
- leadership and technical development academies
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