Senior Technical Support Analyst
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Job Description
API Engineer leading design first principles for scalable, secure APIs at Mollica IT. Evaluating and maintaining UNIX/Linux based applications with ongoing support and training.
Responsibilities:
- Evaluate, design, document, install, test, implement, monitor, and maintain complex UNIX/Linux-based applications such as GPP, GCP, Total Payments, and infrastructure solutions;
- Configure and support production, testing, and development environments (Solaris/AIX/Linux);
- Perform troubleshooting, prepare, update, and maintain technical documentation and RFPs;
- Capacity planning, DR (Disaster Recovery) configuration, and implementation and testing of High Availability solutions;
- Evaluate, recommend, install, and configure tools for event monitoring, capacity planning, and performance monitoring on UNIX/Linux systems, ensuring automated 24/7 monitoring of applications and production systems;
- Conduct technical training;
- Other routine tasks within the area.
Requirements:
- Strong technical experience in UNIX/Linux/Cloud environments (including development, technical QA, and application deployment/support);
- Good understanding of GPP SP and Total Payments deployment architecture;
- Experience in troubleshooting and resolving systems and application issues;
- Excellent communication, interpersonal skills, and customer service orientation;
- Experience with J2EE application servers – WebSphere / WebLogic / JBoss (including performance benchmarking analysis);
- Microsoft Azure or Amazon EC2;
- Hazelcast;
- Oracle DB (including performance benchmarking analysis);
- IBM MQ;
- Scripting in UNIX Shell or Perl and/or application server scripting;
- Elastic Search;
- Kafka (differential/plus);
- Knowledge of high availability and clustering on UNIX;
- Required: Bachelor's degree completed.
- Language: Advanced English for conversation (there will be an interview stage in English).
Benefits:
- Health insurance for employees and dependents with national coverage (Bradesco or Unimed);
- Dental insurance with national coverage;
- Meal allowance or grocery allowance (employee's choice);
- Daycare allowance;
- Life insurance for employees and dependents;
- Gympass for employees and dependents;
- EAP (Employee Assistance Program) with the following services: Financial Assistance, Legal Assistance, Social Assistance, Psychological Support (24/7);
- Discounts and special rates with partner universities (Mackenzie, SENAC, FIA, FIAP and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);
- Discounts on fee packages and special rates for Itaú and Bradesco banks;
- Option for payroll-deducted loans (repayment directly from the employee's salary);
- Reimbursement program for certain external certifications;
- Training: the company offers a learning and development platform with remote and in-person training in soft skills, technologies, and domains covering over 15,000 topics;
- Length-of-service awards: the company rewards employees for their commitment and loyalty during their time with the company (awards at 3, 5 and 10 years and every 5 years thereafter);
- Employee referral bonus - receive a bonus for each new hire you recommend;
- Fit4life - a program to encourage physical activity among employees, with online functional training sessions;
- International experience: depending on your skills and business needs, you may be eligible to apply for positions abroad (within and outside Latin America);
- And more.
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