Service Accounts Coordinator
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Job Description
Service Accounts Coordinator generating estimates and proposals for client approval at Vector Security. Processing work orders and resolving customer disputes in the security industry.
Responsibilities:
- Generate estimates and proposals for client approval on work orders exceeding the outlined scope of customer service
- Process and update work orders which are temporarily not billable to the client
- Work with Accounts Receivable and Collections to resolve customer disputes
- Write and submit to clients estimates for approval to increase the authorized billing value for the work order
- Follow up with customer on site status and work order completion information to support invoicing efforts
- Coordinate with customer contacts and Accounts Receivable regarding outstanding/unpaid invoices
Requirements:
- High school or equivalent education
- 1-2 years of experience
- Call Center/ Customer Service Industry
- Attention to Detail
- Analytical Skills
- Communication & Interpersonal Skills
- Familiarity working with Microsoft Excel.
Benefits:
- Medical, dental, and vision coverage
- HSA/FSA programs
- Company paid life and AD&D insurance
- Company paid short- and long-term disability
- Voluntary benefit products
- 401k retirement savings plan after just 60 days
- 7 Company Holidays, plus 2 Floating holidays of your choice
- Paid Time Off
- Tuition reimbursement
- Employee Assistance Program (EAP)
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