Service Desk Engineer – 3rd Shift
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Job Description
3rd Shift Service Desk Engineer providing technical support for IT assistance needs. Joining Mpathic's after-hours support team for critical IT operations.
Responsibilities:
- Provide first-contact direct technical support for client issues (login, software, hardware)
- Monitor and respond to system alerts and urgent cases
- Administer and troubleshoot Windows Server environments and Active Directory
- Support end-user devices, LAN/WAN environments, and corporate infrastructure
- Use RMM and case tracking systems to document, track, and resolve issues
- Communicate clearly with clients via voice calls, setting expectations and providing updates
- Collaborate with internal teams and third-party vendors for issue resolution
- Follow documented procedures and contribute to process improvements
Requirements:
- 0–3 years of IT support experience (or equivalent aptitude)
- Empathetic, client-first mindset with strong interpersonal skills
- High attention to detail and ability to follow structured processes
- Strong troubleshooting skills in Windows OS, Microsoft 365, and standard IT issues
- Familiarity with Active Directory, Azure AD, DNS, DHCP, RDS, and PowerShell
- Excellent written and verbal communication skills
- Demonstrated interest in continuous learning and technical growth
- Prior experience in a Windows System Administration or IT Service Desk role (preferred)
- Experience with virtualization (VMware or Hyper-V) and remote PC management (preferred)
- Certifications: CompTIA A+, Network+, Server+, Microsoft 365 Fundamentals, ITF+ (preferred)
Benefits:
- Work from the comfort of your home with all equipment provided
- Be part of a high-impact team supporting critical IT operations
- Competitive pay with additional compensation for overnight work
- Opportunities for growth and skill development in a fast-paced environment
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