Service Desk Technician – Bilingual Portuguese/English
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Job Description
Service Desk Technician supporting corporate clients via phone, email, and chat. Troubleshooting hardware and software issues in a fast-paced environment.
Responsibilities:
- Provides support via phone, e-mail and chat to employees of corporate clients
- Assists users in troubleshooting Outlook
- Provides support for Microsoft Operating Systems and Office Products
- Handles 50-60 issues per day efficiently and appropriately
Requirements:
- 1 year experience in call center or service desk environment
- Knowledge of various PC hardware and software applications including: Windows 7, Windows 10, Office 365 Support
- Proficient use of Microsoft Office applications
- Strong technical and client interaction skills
Benefits:
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
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