Service Manager
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Job Description
Service Manager with end-to-end responsibility for platform operations in energy startup. Collaborating with Accenture and managing service quality according to defined SLAs.
Responsibilities:
- End-to-End Verantwortung für den Plattformbetrieb (Run) durch aktive Steuerung und Performance-Management von Accenture entlang definierter SLAs/OLAs
- Aufbau & Koordination der Community der Service-Verantwortlichen der einzelnen TAP Kunden inkl. Etablierung von Kommunikations- und Entscheidungsprozessen
- Etablierung und Review des Incident-, Problem-, Change- und Release-Management für die gesamte Plattform
- Sicherstellung von Servicequalität und Stabilität
- Eskalationsmanagement und Stakeholder-Kommunikation
- Kontinuierliche Service-Optimierung (KPIs, Reviews, Verbesserungsmaßnahmen)
Requirements:
- Mehrjährige Erfahrung im IT-Service-Management (bspw. nach ITILv4)
- Souverän in der Steuerung externer Provider, idealerweise Erfahrung mit Accenture oder ähnlichen System Integratoren
- Klarer Business-Fokus, idealerweise Erfahrung im Kontext Energiewirtschaft
- Operative Stärke, klare Kommunikation, Entscheidungsfreude
- Erfahrung mit Plattform- und Betriebsmodellen im Enterprise-Umfeld
- Sehr gute Deutschkenntnisse in Wort und Schrift, Englisch ist ein Plus
Benefits:
- großzügige, modern ausgestattete Büros im Zentrum Münchens
- Mittagsangebot in einer ausgezeichneten Kantine
- gelegentliche Reisetätigkeit bei Teamveranstaltungen/Teambuilding
- offene Du-Kultur sowie flache Hierarchien
- persönliche und berufliche Entwicklung mit attraktiven Fort- und Weiterbildungsmöglichkeiten
- unbefristeter Arbeitsvertrag in Vollzeit
- 30 Tage Urlaub
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