Service Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Service Manager responsible for end-to-end platform operations in the energy sector. Coordinating service management and ensuring quality service delivery with strong focus on stakeholder communication.
Responsibilities:
- End-to-end responsibility for platform operations (Run) through active management and performance oversight of Accenture in line with defined SLAs/OLAs
- Build and coordinate the community of service owners for each TAP customer, including establishing communication and decision-making processes
- Establish and review incident, problem, change, and release management for the entire platform
- Ensure service quality and stability
- Manage escalations and stakeholder communication
- Continuous service optimization (KPIs, reviews, improvement measures)
Requirements:
- Several years of experience in IT service management (e.g., ITILv4)
- Confident in managing external providers; ideally experience with Accenture or similar system integrators
- Strong business focus; ideally experience in the energy sector
- Operational strength, clear communication, and decisiveness
- Experience with platform and operating models in an enterprise environment
- Very good German language skills, both written and spoken; English is a plus
Benefits:
- 30 days vacation
- Permanent full-time employment contract
- Support for personal and professional development with attractive training and further education opportunities
- Occasional travel for team events/teambuilding and for in-person coordination at the management company
- Open, informal culture and flat hierarchies
Similar Jobs
Manager, Clinician Appeals
Manager of Clinician Appeals at CorroHealth overseeing clinical appeals processes. Leading clinical teams in a fast-paced revenue cycle environment for financial health improvement.
Commercial Appraisal Manager
Commercial Appraisal Manager supporting appraisal and review program at Fulton Bank while overseeing risk management and internal reviews. Responsible for compliance with appraisal standards and facilitating departmental operations.
Assistant Property Manager
Assistant Property Manager for Windsor Management overseeing commercial properties in the East Bay. Managing relationships, financials, and property operations while ensuring compliance and tenant satisfaction.
Contract Manager – Subject Matter Expert, Program Implementation
Contract Manager overseeing VA Healthcare Engineering support roles for the Department of Veterans Affairs. Responsible for contract performance and program delivery under the Sustainable Energy Program.
Senior Manager of Support
Senior Manager of Support leading Tier 1 organization in a fast-paced healthcare technology environment. Responsible for performance, strategy, operational excellence, and customer outcomes across support channels.
Key Accounts Manager, ESS and Solar
Key Accounts Manager at Pearce Services focused on energy storage sales. Driving revenue growth and managing key accounts in the rapidly growing energy infrastructure sector.
Technisch Accountmanager
Technical Account Manager responsible for managing HVAC and energy project relationships in Flemish Limburg/Antwerp. Collaborating with clients to deliver sustainable solutions while promoting Viessmann innovations.
Contracts Manager
Contracts Manager responsible for key contractual workstreams in Cubic's transportation division. Ensuring compliance with contractual obligations while providing service and oversight.
Sustainment Cohort & Capability Transition Manager
Cohort & Capability Transition Manager managing transitions for IHS EHRM program. Collaborating with internal teams to execute process improvements and ensure project success.
Senior Contracts Manager
Sr. Contracts Manager responsible for overseeing contracts portfolio at Revolution Space. Involves proposals, negotiations, and compliance for aerospace and defense projects.
Senior UA Manager – TikTok
Senior UA Manager at Social Discovery Group responsible for TikTok UA for dating products. Focusing on USA engagement and managing substantial campaign budgets.
Senior UA Manager, Facebook
Senior UA Manager managing Facebook user acquisition campaigns across global dating platforms. Leading campaign optimization and performance strategies for core products in USA and Tier-1 countries.
Solar Service Manager
Solar Service Manager overseeing residential service operations for SpartanX LLC. Leading technician workflows, troubleshooting, and ensuring exceptional homeowner experiences.
Manager, Project Portfolio Implementation
Manager, Project Portfolio Implementation supporting national events at YMCA of the USA. Leading sponsorship fulfillment and collaborating with teams to meet organizational priorities.
Medical Value and Health Information Technology Manager – Health IT Liaison
Health IT Liaison for Amgen focusing on patient access and educating health systems on EHR. Manage customer accounts and develop strategies in the healthcare environment.
Store Manager
Store Manager at Kmart overseeing financial performance and team development in high-volume retail. Leading initiatives for customer experience and operational efficiency.
Treasury Manager
Manager of Treasury overseeing daily liquidity and debt compliance for an employee-owned company providing electrical distribution. Collaborating cross-functionally to strengthen financial metrics and internal controls.
Business Banking Market Manager
Payment Solutions Market Manager at U.S. Bank driving business development and sales for companies in the $2.5M-$50M revenue space. Collaborating with Banking colleagues to create sales opportunities.
HSEC Manager
HSEC Manager leading Health, Safety, Environment, and Community functions for projects in Tunisia. Ensuring compliance with regulations and promoting stakeholder engagement.
Construction Manager, Superintendent
Superintendent managing construction projects under the direction of a Construction Manager for Enabled Energy. Ensuring timely and quality delivery of projects at customer sites in the United States and Canada.