Service Support Specialist
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Job Description
Service Support Specialist managing customer communications for CYCLE and Ebike4Delivery. Coordinating service requests and ensuring effective ticket management in a remote role.
Responsibilities:
- Beheren en valideren van binnenkomende service-aanvragen en batterij-tickets
- Fungeren als eerste aanspreekpunt voor klantcommunicatie
- Tickets volgen, prioriteren en afhandelen op basis van urgentie, klantimpact en operationele haalbaarheid
- Afstemmen met monteurs en operations-teams om serviceproblemen efficiënt op te lossen
- Proactief klanten informeren en verwachtingen managen gedurende de volledige ticketcyclus
- Alle communicatie zorgvuldig documenteren en gestructureerd bijhouden in Odoo Helpdesk
Requirements:
- Vloeiend in Duits, Engels en Nederlands (mondeling en schriftelijk)
- Sterke communicatieve vaardigheden met een klantgerichte mindset
- In staat om meerdere cases tegelijk te beheren in een dynamische omgeving
- Gestructureerde en detailgerichte manier van werken
- Ervaring met helpdesk- of ticketingsystemen (ervaring met Odoo is een plus)
- Comfortabel in cross-functionele samenwerking met operationele teams
Benefits:
- Een cross-brand rol met exposure naar twee complementaire businessmodellen
- Brede inzichten in zowel rider-gerichte als business-gerichte mobiliteitsoplossingen
- Verantwoordelijkheid en eigenaarschap binnen een samenwerkende, internationale omgeving
- Directe communicatie met meerdere teams en stakeholders
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