ServiceNow Architect
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Job Description
ServiceNow Architect overseeing architectural design and governance in enterprise environments. Requires strong expertise in ITOM and ITSM within the ServiceNow platform.
Responsibilities:
- Define and evolve the ServiceNow platform architecture, ensuring consistency, governance, and adherence to corporate standards
- Lead the implementation and evolution of ITSM and ITOM modules, ensuring high availability, performance, and solution quality
- Design and implement solutions using ITOM Discovery, Service Mapping, and Event Management
- Drive continuous improvement initiatives across ITSM processes (Incident, Change, Problem, CMDB/Asset, Service Catalog, Virtual Agent, SLAs, and Analytics)
- Establish development, customization, and integration standards for the ServiceNow platform
- Lead integrations with enterprise systems using APIs, MID Server, IntegrationHub, and other platform capabilities
- Manage platform upgrades, ensuring compatibility, risk mitigation, and controlled evolution
- Collaborate with infrastructure, operations, security, and business teams to translate requirements into technical solutions
- Ensure technical quality through code reviews and adherence to best practices in scripting, Business Rules, Client Scripts, and Flow Designer
- Support CMDB governance, service modeling, and dependency mapping initiatives
Requirements:
- Strong experience with the ServiceNow platform, including development, configuration, and solution implementation
- Proven experience in ITOM and ITSM within enterprise environments
- Hands-on experience with ITOM Discovery, Service Mapping, and Event Management
- Solid experience with ITSM processes and modules:
- Incident Management
- Change Management
- Problem Management
- Configuration Management (CMDB) and Asset Management
- Service Catalog and Request Management
- Virtual Agent
- SLAs
- Reporting and Performance Analytics
- Advanced knowledge of Flow Designer, Business Rules, Script Includes, Client Scripts, and ServiceNow scripting capabilities
- Experience with integrations (REST, SOAP, IntegrationHub, MID Server)
- Experience with platform upgrades and activation/configuration of new features
- Mandatory certifications:
- ServiceNow CSA (Certified System Administrator)
- ServiceNow CIS ITOM (Discovery, Event Management, or Service Mapping)
Benefits:
- Trabalho remoto
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