ServiceNow Consultant – HRSD, ITSM, UI-UX
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Job Description
ServiceNow Consultant aiding HR Service Delivery and IT Service Management initiatives. Focused on creating user-centered workflows and scalable ServiceNow solutions within a regulated financial environment.
Responsibilities:
- Support ongoing initiatives across HR Service Delivery (HRSD) and IT Service Management (ITSM)
- Configure, enhance, and support ServiceNow HRSD and ITSM modules
- Design and implement workflows, business rules, client scripts, and catalog items
- Support incident, request, change, and HR case management processes
- Collaborate with internal teams to translate business requirements into ServiceNow solutions
- Design intuitive, user‑friendly ServiceNow interfaces
- Customize Service Portal / Employee Center experiences
- Improve usability, accessibility, and overall end‑user experience
- Partner with stakeholders to ensure solutions align with business needs and adoption goals
- Work closely with HR, IT, and business partners
- Participate in requirement gathering, design sessions, and solution walkthroughs
- Provide documentation and knowledge transfer as needed
Requirements:
- ServiceNow platform experience (mid‑ to senior‑level)
- Hands‑on experience with: HR Service Delivery (HRSD)
- IT Service Management (ITSM)
- Strong UI/UX design experience within ServiceNow
- Experience designing Service Portal / Employee Center interfaces
- Strong understanding of ITIL processes (Incident, Problem, Change, Request)
- Ability to work independently and deliver in a fast‑paced environment
- Excellent verbal and written English communication skills.
Benefits:
- Contract Duration: 6 months
- Must work U.S business hours
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