ServiceNow Systems Analyst
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Job Description
ServiceNow Systems Analyst designing business-focused IT solutions for process improvements. Collaborating with various stakeholders and providing technical guidance in ServiceNow implementations.
Responsibilities:
- Designs business-focused solutions in ServiceNow to ensure systems meet requirements, are efficient, effective, and scalable in support of organizational goals.
- Partners with Business Analysts, ServiceNow Administrators, and Developers to produce technical specifications, support testing, and develop internal implementation plans.
- Leads or participates in discovery calls and workshops as a ServiceNow subject matter expert to identify business needs and define, redesign, and improve internal processes.
- Conducts gap analysis, documents current state and to-be state, and provides thought leadership to advise stakeholders on leveraging ServiceNow’s capabilities to improve business operations.
- Manages, documents, and communicates system requirements to the delivery team to ensure proposed solutions and implementations meet stakeholder expectations.
- Keeps abreast of ServiceNow technology to stay up to date with the latest ServiceNow features, updates, and trends to inform practice direction.
Requirements:
- Minimum 3 years of experience in process definition, developing system requirements, documentation, and project artifacts.
- Proven analyst experience across a range of ServiceNow modules including Field Service Management, Customer Service Management, Technology Provider Service Management, Project Portfolio Management, IT Service Management, and Hardware Asset Management.
- Proven experience leading workshops, discovery calls, gathering and documenting requirements, and influencing decision makers at senior levels.
- Ability to provide technical guidance across stakeholders while working closely with delivery teams.
- Understanding of ServiceNow modules, integrations, capabilities, and platform technologies.
- Strong organizational and time management abilities with a track record of communicating complex ideas effectively across a large organization.
- Excellent problem-solving skills and ability to analyze complex business requirements.
Benefits:
- progressive and competitive compensation
- 401k plans
- medical insurance
- free therapy visits
- mental health coaching and tools
- meditation resources
- generous paid time off package
- Wellness and Volunteer Time Off days
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