ServiceNow Developer
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Job Description
ServiceNow Developer supporting VA Digital Health initiatives and enhancing ServiceNow solutions for healthcare environments. Engaging in both front-end and back-end development in regulated IT settings.
Responsibilities:
- Lead technical development and configuration of ServiceNow for the Single-Pathway Issue-Resolution platform, working closely with PMs and BAs to ensure delivery on schedule and in compliance with VA requirements.
- Design, build, and maintain ServiceNow applications and workflows, including Service Portal pages, UI actions, business rules, client/server scripts, and automated notifications.
- Collaborate with cross-functional teams using Agile Scrum, contributing to sprint planning, daily standups, and backlog refinement.
- Use Jira to manage user stories, track tasks, and update development progress.
- Contribute to test case development and support User Acceptance Testing (UAT), stabilization, and bug remediation cycles alongside QA and functional leads.
- Follow VA OIT development standards and security guidelines throughout the SDLC.
- Ensure documentation and change management processes are maintained.
- Proactively identify platform issues, propose solutions, and deliver clean, testable, and compliant code.
- Participate in backlog development and refinement to support evolving system needs and integration into VA enterprise architecture.
Requirements:
- 3-5 years of hands-on ServiceNow development experience OR active CSA (Certified System Administrator) and CAD (Certified Application Developer) certifications.
- Strong proficiency in both Service Portal (front-end) and core platform (back-end) ServiceNow development.
- Experience working in regulated IT environments, ideally within federal healthcare or the VA OIT system.
- Familiarity with Jira, Agile Scrum practices, and version control/documentation workflows.
- Excellent communication and documentation skills.
- Able to translate business requirements into technical designs, and explain technical issues to non-developers.
- U.S. Citizenship and ability to obtain a Public Trust clearance.
Benefits:
- Veterans Experience Council
- Aptive Cares
- Internship Program
- Veterans Training Program
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