ServiceNow Administrator – Architect
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Job Description
ServiceNow Administrator at GDIT responsible for platform administration and optimization for USPS. Supporting business operations and IT Service Management requirements with deep technical expertise.
Responsibilities:
- Optimize the business functions at USPS
- Provide day-to-day platform administration, user support, configuration management, upgrade support, integration coordination, change management support, data quality oversight, audit support, and architectural guidance
- Ensure the platform effectively supports business operations and IT Service Management requirements
- Enhance the customer's operational capabilities and drive efficiency
- Shape and sustain solutions that have a meaningful and lasting impact on the customer’s goals
Requirements:
- 5 + years of related experience
- Bachelor’s degree in a relevant field from an accredited College/University is preferred
- ServiceNow Certified System Administrator (CSA) certification
- Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDM
- Additional ServiceNow modules, including ITOM, SecOps, and CSM
- REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub
- Proficient in SDLC practices
- Knowledge/experience of Agile Methodologies
- Effective liaison leading technical development teams
- Strong facilitation skills
- Excellent oral and written communication skills
- Knowledge in AI tools (GitHub Copilot, Playwright)
Benefits:
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay
- Paid time off
- Flex work weeks where possible
- Vacation, sick and personal time
- Holidays, paid parental, military, bereavement and jury duty leave
- 15 days of paid leave per calendar year
- 10 paid holidays per year
- Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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