ServiceNow Technical Consultant – Operations
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Job Description
ServiceNow Technical Consultant managing day-to-day ServiceNow delivery across client accounts. Responsibilities include troubleshooting, advisory support, and light development work.
Responsibilities:
- Triage and troubleshoot issues in client ServiceNow instances; identify root cause and recommend or implement corrective action.
- Perform light development and configuration tasks: business rules, client scripts, UI policies, flows, and form design within defined scope.
- Advise clients on platform behavior, configuration options, and best practices during support interactions.
- Participate in client calls to gather context, clarify scope, and communicate resolution status.
- Escalate issues that require senior consultant or technical lead involvement; document findings clearly before handoff.
- Maintain accurate records of work completed, including update sets, development stories, and resolution notes.
- Adhere to Sigital development standards and client-specific governance requirements.
- Support knowledge transfer and internal documentation efforts within the Managed Services team.
- Continue professional development through ServiceNow certifications and micro-certifications.
Requirements:
- Minimum 2 years of hands-on ServiceNow experience in a consulting, support, or implementation capacity.
- Demonstrated ability to troubleshoot platform issues and advise clients on corrective action.
- Familiarity with at least one ServiceNow product area (e.g., ITSM, ITOM, ITAM, CSM).
- Familiarity with ServiceNow Agile process.
- Certified System Administrator (CSA) – required.
- CMDB Foundations and/or CSDM Foundations certification – required.
- Additional certifications (CAD, CIS tracks, or micro-certs) are not required but are valued.
- Must be a US Citizen residing in the US.
Benefits:
- Remote FTE
- Healthcare Benefits
- 401K Plan
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