SMB Account Executive – Ecommerce
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Job Description
SMB Account Executive specializing in ecommerce sales and protecting data for Shopify merchants. Manage full-cycle sales processes while collaborating with marketing and sales teams.
Responsibilities:
- Run a consistent, end-to-end sales process from qualification through close.
- Lead concise discovery to understand each merchant’s storefront, workflows, and risks.
- Deliver clear, value-driven demos and guide prospects through trials.
- Maintain accurate pipeline hygiene in Salesforce; leverage AI tools to streamline research and follow-ups.
- Prioritize and respond to inbound leads from Shopify Marketplace and marketing channels.
- Drive predictable monthly revenue by managing a steady volume of opportunities.
- Experiment with messaging, sequences, and offers to improve conversion rates across the funnel.
- Run targeted outbound to high-potential merchants within defined ICP ranges.
- Build familiarity with Shopify ecosystem partners and agencies to uncover new opportunities.
- Share trends, objections, and product gaps with Sales and Product teams to improve our overall motion.
- Represent merchant needs internally with clarity and empathy.
- Partner with Customer Support and Customer Success to ensure smooth onboarding and long-term value.
- Participate in team learning rituals, supporting a culture of experimentation and accountability.
Requirements:
- 1+ year of closing experience in SMB SaaS or 1–2 years as a high-performing BDR or SDR ready for an AE role.
- Understanding of ecommerce fundamentals, app ecosystems, and merchant pain points.
- Strong discovery and communication skills; you explain value clearly without jargon.
- A growth mindset: resilient, curious, and comfortable being uncomfortable.
- Commitment to trustworthy, customer-centric, respectful interactions.
- Nice to have Direct experience with Shopify—either selling into the ecosystem, working for a Shopify merchant, or supporting Shopify merchants in an agency/app environment.
- Experience selling data protection, security, dev tools, or other technical SaaS.
- Familiarity with ecommerce platforms beyond Shopify (BigCommerce, Magento, etc).
- Prior quota-carrying ownership in a high-velocity motion.
- Comfort with running fast experiments across outreach, messaging, or demo structure.
Benefits:
- Flexible work hours
- Employee stock options
- Health benefits
- 3 weeks vacation
- 7 life leave days
- 2 Level Up days for professional development
- 1 volunteer day
- Summer Fridays and office closed during the holiday break in December
- Paid parental leave
- Professional development allowance (you can take courses, buy books, attend conferences, cover certifications, etc)
- $1000/year wellness/home office allowance
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