E-commerce Virtual Assistant
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Job Description
E-Commerce Virtual Assistant managing online store operations, customer support and product management in a remote capacity. Supporting businesses with multiple tasks across e-commerce platforms.
Responsibilities:
- Respond to customer inquiries via email, chat, social media, or support platforms.
- Handle order concerns, tracking requests, returns, refunds, and general product inquiries.
- Deliver professional and customer-focused support to maintain positive customer experiences.
- Process and monitor orders through Shopify, Amazon, WooCommerce, or similar platforms.
- Update order statuses, tracking information, and customer records.
- Coordinate with fulfillment teams or suppliers regarding shipping and delivery concerns.
- Upload and update product listings, descriptions, pricing, and images.
- Monitor inventory levels and report stock concerns.
- Assist with catalog organization and product categorization.
- Maintain accurate records, reports, and documentation.
- Assist with data entry, spreadsheets, and workflow tracking.
- Support promotions, product launches, and marketing initiatives when needed.
- Assist with social media scheduling and content posting.
- Coordinate basic graphics or marketing assets using Canva or similar tools.
- Monitor comments and messages on social platforms when needed.
Requirements:
- Minimum 1–2 years of experience in e-commerce support or virtual assistance.
- Experience with platforms such as Shopify, Amazon Seller Central, WooCommerce, Etsy, or similar.
- Strong written and verbal communication skills.
- Excellent organizational and multitasking abilities.
- Proficiency in Google Workspace, Microsoft Office, and spreadsheets.
- Experience with customer support platforms such as Gorgias, Zendesk, or Freshdesk is a plus.
- Familiarity with Canva or basic content creation tools is preferred.
- Ability to work independently and proactively in a remote environment.
Benefits:
- Competitive salary based on experience
- Permanent remote work setup
- Opportunities for training and career growth
- Supportive and collaborative work environment
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